At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a SMB Partner Account Manager, you will manage a book of active/existing partners that live within our SMB ecosystem. You will leverage strong consultative skills to understand your partners’ business model and growth strategy so that you can identify ways Klaviyo can help them (and their clients) grow.
In this role, you are responsible for building, and then managing relationships with Klaviyo partners, articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) to/from your partners, and coaching your partners on how to grow their business, including their profitability, with Klaviyo.
How you’ll make a difference:
- Become a trusted advisor with a subset of active partners, cultivating partnerships and maintaining these relationships with key leaders & decision makers at these orgs. The goal will be to build relationships with those managing front line teams working with Klaviyo.
- Assess the potential of partners with the goal of encouraging them to move up tiers within our partner program
- Work to understand a partner’s organizational structure and business goals and develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
- Be comfortable operating with and exceeding revenue-focused goals at the individual level.
- Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future.
- Take part in owning projects which will in turn allow you to collaborate with a highly driven team to ensure success in attaining company wide goals, initiatives and maintaining focus on revenue production.
Who you are:
- Are adept at influencing and relationship building
- Have partnerships and/or sales experience
- Are thoughtful, engaging, and energetic
- Obsessed with understanding your customer or partner
- Comfortable both operating independently and working alongside a team
- Comfortable presenting in large groups as you will be showcasing yourself as a thought leader in our organization
- Proactively solicit and act on feedback from your customers, partners, team members, and peers.
- Are excited to be a part of and have an impact on a rapidly-growing, public company.
- Have a positive outlook and excellent written and verbal communication skills.
- Have 3-5 years of SaaS account management, partner and/or sales experience.
- Work collaboratively with Sales, Enablement, CS, Marketing and Product to introduce and educate solutions partners on new enhancements to Klaviyo’s platform.
- Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Klaviyo Boston, Massachusetts, USA Office
We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have hubs in Denver, London and Sydney.
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