Small Business Accounts Representative

Summary of Position:

A Small Business Representative provides customers with fast and reliable service and support to fit their business needs

Duties and Responsibilities:

• Answer inbound phone calls and resolve customer inquiries in a timely and efficient manner
• Troubleshoot customer issues by coordinating with internal departments and vendors
• Document accurate and detailed information in Granite's customer accounts database
• Manage occasional short-term projects
• Will be required to complete the government clearance process once hired as a full- time/permanent Granite employee

Required Qualifications:

• Excellent professional communication skills
  • Verbal
  • Written
  • Interpersonal
• Comfortable in a fast-paced work environment
• Basic computer skills (Microsoft Office)
• Strong multitasking and time management skills
• Attention to detail
• Problem-solving/critical thinking skills
• Capability to make judgement calls under pressure to resolve customer issues
• Ability to work well independently, as well as within a team
• Will be required to complete the P2 government clearance process once hired as a full- time/permanent Granite employee

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled