Leads all facility operations, including deliveries, inventory, equipment, labor, budgets, safety, compliance, quality, and productivity. Manages and develops Shift Leaders and Field Operations Associates, monitors operational and financial KPIs, implements improvement plans, trains teams, and ensures adherence to company and legal policies. Requires flexible availability during peak hours, weekends, and holidays, plus the ability to perform physically demanding warehouse work.
Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.
Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.
Responsibilities
- Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
- Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
- Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
- Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
- Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
- Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
- Create and implement plans to improve the financial performance of the facility
Qualifications
- 6+ years of experience with a fast-paced environment and leading a workforce of employees.
- Retail, grocery, military, restaurant or equivalent experience
- Bachelor’s degree, preferred
- Strong written and verbal communication skills
- Strong skills with conflict resolution
- Strong skills with team development and engagement
- Ability to lead in an ever-changing environment
- Proven track record of being a change agent with improving processes and efficiencies
- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
- Ability to stand, bend, reach and walk during shifts
- Ability to lift up to 49 pounds
- Professional fluency in Spanish, preferred
Responsibilities
- Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
- Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
- Training and coaching associates in the facility to work safely while following all standard work and processes.
- Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
- Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
- Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
- Create and implement plans to improve the safety, culture and financial performance of the facility
Qualifications
- 6+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
- Retail, grocery, military, restaurant or equivalent experience
- Bachelor’s degree, preferred
- Strong written and verbal communication skills
- Strong skills with conflict resolution
- Strong skills with team development and engagement
- Proficiency in computer usage, email, and Google Suite
- Ability to lead in an ever-changing environment
- Proven track record of being a change agent with improving processes and efficiencies
- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
- Ability to stand, bend, reach and walk during shifts
- Ability to lift up to 49 pounds
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
Gopuff Boston, Massachusetts, USA Office
Boston, MA, United States
Similar Jobs
Automotive
Design, develop, operate, and support mission-critical cloud-native software services for Ford’s connected vehicle platform. Lead architecture and delivery of distributed microservices, improve reliability, observability, performance, security, and scalability, and manage incident response. Provide technical leadership through design reviews, standards, mentoring, roadmap influence, and cross-functional collaboration with product, operations, and platform teams.
Top Skills:
Amazon EksApache KafkaArgo CdAWSCi/CdConcourseDatadogDynatraceFossaGitGoogle Cloud PlatformGrafanaGrpcJavaJSONKubernetesOpenapiOpentelemetryPagerdutyPostgresPrometheusRestSonarqubeSpring BootSwaggerTest-Driven DevelopmentTykVictoriametrics
Automotive • eCommerce • Hardware • Music • Retail • Software • Wearables
Develop predictive and prescriptive models using structured and unstructured data, with a focus on NLP and GenAI. Responsibilities include exploring datasets, building visualizations, generating business insights, automating data workflows, developing interactive applications, and collaborating with stakeholders across marketing, sales, finance, and supply chain.
Top Skills:
BertDatabricksGitGitGptHugging Face TransformersLangchainLlama 3.XMlflowOpenai ApisPandasPydanticPythonScikit-LearnSnowflakeSQLStreamlitT5
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Supports financial statement audits by reviewing financial documents, analyzing data and trends, documenting audit procedures and findings, evaluating internal controls, and applying GAAP, GAAS, and audit methodologies. Collaborates with audit teams, conducts research, assesses risks, and develops foundational knowledge of financial reporting, compliance, and client service.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
