The Services Engagement Manager is responsible for successful customer engagements in Commercial Product implementations, aligning with sales and services teams.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva Commercial Product Implementation. This critical role ensures successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for Commercial Product implementations. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services teams.
This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.
What You’ll Do
- Utilizing Commercial Life Sciences experience and Veeva product knowledge the SEM will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs
- Align closely with Sales and Services teams to provide implementation proposals and establish confidence with prospects in our ability to delivery
- Develop and deliver proposals and Statements of Work for Commercial Product implementations and consulting services
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with the partner ecosystem
- Position support, training, and other solutions that may be needed for a successful customer experience
Requirements
- Strong written and verbal communication skills, executive-level presence, and experience in facilitation
- Ability to engage audiences of varying perception levels both remotely and in-person
- Collaborative and consultative work style
- 5+ years experience delivering consulting services, including involvement in selling services
- Commercial Life Science experience
- Bachelor’s Degree
- Proven success in selling services
- Ability to travel up to 25%
Nice to Have
- Experience with Commercial Veeva products (CRM, Align, Network, Nitro, PromoMats, MedComms, etc.), OR
- Direct Life Sciences Content Management Solution experience, preferably within the Sales and Marketing space
- Experience with Cloud-based solution deployment
- Background includes exposure to compliance and validation standards in the Life Sciences industry
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $70,000 - $200,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Top Skills
Align
Cloud-Based Solutions
Commercial Life Sciences
Medcomms)
Network
Nitro
Promomats
Veeva Products (Crm
Veeva Boston, Massachusetts, USA Office
Our main office is located in downtown Boston and is within walking distance to great restaurants and cafes. Few minute walk to three T Stations.
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