SunSoft Online
Jobs
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
SunSoft Online
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
Be an Early Applicant
Serve as the primary technical owner of a ServiceNow implementation for a state citizen-services portal. Manage the technical backlog, review vendor solutions, provide hands-on configuration and troubleshooting, translate business priorities into technical stories, lead upgrades and releases, and ensure compliance with accessibility, security, and state technology standards.
This is a remote position.
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
Location: 100% Remote - but candidates must be in Pacific or Mountain time zones. Phoenix AZ / Arizona state agency
Pay Rate: Up to $54.00/hr bill (W2)
Duration: 1 year, contract-to-hire
Deadline: June 24, 2026
READ FIRST - please confirm before applying:
- 5+ years of hands-on ServiceNow experience in a TECHNICAL role (developer, architect, or technical lead), not just using ServiceNow as a ticketing tool.
- Located in a Pacific or Mountain time zone. Candidates outside PT/MT will not be considered.
- Eligible for full-time conversion. No visa sponsorship available.
- City and state must appear on your resume.
About the Role:
An Arizona state agency is building "AtoZ Arizona," a centralized citizen-services portal on ServiceNow. We are seeking a ServiceNow Technical Lead to serve as the primary technical owner of the platform implementation, working alongside an implementation vendor and overseeing all ServiceNow development and technical decisions.
What You Will Do:
- Serve as primary technical owner of the ServiceNow implementation, ensuring quality, performance, and scalability
- Own and manage the ServiceNow technical backlog in Jira (enhancements, bugs, maintenance, modernization)
- Review and validate solution architecture, workflows, and technical decisions from vendor development teams
- Provide hands-on configuration/development support to troubleshoot and validate platform behavior
- Translate business priorities into technical stories, acceptance criteria, and execution plans
- Lead platform upgrade planning, release cycles, and modernization efforts
- Ensure compliance with accessibility, security, and state technology standards
Required:
- 5+ years ServiceNow in a technical role (developer, architect, or technical lead)
- Strong ServiceNow architecture, configuration, workflows, scripting, and platform best practices
- Ability to translate business requirements into technical stories and execution plans (must be evident on resume)
- Experience overseeing vendor development teams or external technical partners
- Strong communication with technical and non-technical stakeholders
Preferred:
- ServiceNow Public Sector Digital Services (PSDS) - case management, constituent engagement, public-sector workflows
- Hands-on with Notifications, Catalog Items, Flow Designer, Integration Hub
- Integrations and identity concepts: SSO, OIDC, SAML; API fundamentals: JSON, REST
- Government / public-sector / regulated-environment experience
- Agile/iterative development experience
To Apply:
Reply with your resume showing your current city and state, and a brief note on your hands-on ServiceNow technical/development experience.
SunSoft Online - Connecting talent with opportunity since 2006.
Similar Jobs
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Develops strategy and operations for the Loyalty & VIP Growth organization by building roadmaps, scalable processes, KPI frameworks, competitive intelligence, and data-driven recommendations. Identifies AI and automation opportunities, builds productivity tools and agents, and partners cross-functionally to execute strategic initiatives and improve business performance.
Top Skills:
AIAutomationClaudeGoogle ApplicationsMicrosoft ApplicationsSnowflakeSQL
.png)
Information Technology • Software • Cybersecurity
Own the global partner marketing strategy for ReversingLabs, developing joint campaigns, co-branded assets, demand-generation programs, and partner enablement across global regions. Manage MDF and co-op funding, measure partner-sourced and partner-influenced pipeline, and report program returns. Collaborate with field marketing, sales, alliances, technology partners, hyperscalers, and distributors to build scalable campaigns and strengthen partner revenue contribution.
Top Skills:
AWS
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Lead Toast’s global privacy program across multiple jurisdictions, operationalize privacy requirements, assess vendor DPAs, mature privacy rights processes, oversee privacy reviews and DPIAs, manage risk registers, develop training and data governance initiatives, and report program KPIs. The role also drives automation using LLMs and collaborates with legal, technical, product, procurement, and business teams to implement privacy controls and mitigations.
Top Skills:
ClaudeConfluenceEthycaGeminiJIRALlms
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
