SunSoft Online
Jobs
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
SunSoft Online
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
Be an Early Applicant
Serve as the primary technical owner of a ServiceNow implementation for a state citizen-services portal. Manage the technical backlog, review vendor solutions, provide hands-on configuration and troubleshooting, translate business priorities into technical stories, lead upgrades and releases, and ensure compliance with accessibility, security, and state technology standards.
This is a remote position.
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
Location: 100% Remote - but candidates must be in Pacific or Mountain time zones. Phoenix AZ / Arizona state agency
Pay Rate: Up to $54.00/hr bill (W2)
Duration: 1 year, contract-to-hire
Deadline: June 24, 2026
READ FIRST - please confirm before applying:
- 5+ years of hands-on ServiceNow experience in a TECHNICAL role (developer, architect, or technical lead), not just using ServiceNow as a ticketing tool.
- Located in a Pacific or Mountain time zone. Candidates outside PT/MT will not be considered.
- Eligible for full-time conversion. No visa sponsorship available.
- City and state must appear on your resume.
About the Role:
An Arizona state agency is building "AtoZ Arizona," a centralized citizen-services portal on ServiceNow. We are seeking a ServiceNow Technical Lead to serve as the primary technical owner of the platform implementation, working alongside an implementation vendor and overseeing all ServiceNow development and technical decisions.
What You Will Do:
- Serve as primary technical owner of the ServiceNow implementation, ensuring quality, performance, and scalability
- Own and manage the ServiceNow technical backlog in Jira (enhancements, bugs, maintenance, modernization)
- Review and validate solution architecture, workflows, and technical decisions from vendor development teams
- Provide hands-on configuration/development support to troubleshoot and validate platform behavior
- Translate business priorities into technical stories, acceptance criteria, and execution plans
- Lead platform upgrade planning, release cycles, and modernization efforts
- Ensure compliance with accessibility, security, and state technology standards
Required:
- 5+ years ServiceNow in a technical role (developer, architect, or technical lead)
- Strong ServiceNow architecture, configuration, workflows, scripting, and platform best practices
- Ability to translate business requirements into technical stories and execution plans (must be evident on resume)
- Experience overseeing vendor development teams or external technical partners
- Strong communication with technical and non-technical stakeholders
Preferred:
- ServiceNow Public Sector Digital Services (PSDS) - case management, constituent engagement, public-sector workflows
- Hands-on with Notifications, Catalog Items, Flow Designer, Integration Hub
- Integrations and identity concepts: SSO, OIDC, SAML; API fundamentals: JSON, REST
- Government / public-sector / regulated-environment experience
- Agile/iterative development experience
To Apply:
Reply with your resume showing your current city and state, and a brief note on your hands-on ServiceNow technical/development experience.
SunSoft Online - Connecting talent with opportunity since 2006.
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Lead end-to-end product design for complex currency, treasury, payments, digital asset, and blockchain-enabled experiences. Partner with Product, Engineering, Research, and stakeholders to identify customer needs, define solutions, influence product strategy, and deliver scalable designs. Use research, data, and systems thinking to balance customer, business, and technical needs. Strengthen design systems, elevate design quality, provide critique, and mentor other designers.
Top Skills:
BlockchainDesign SystemsDigital AssetsPayment ApplicationsQualitative ResearchQuantitative Data
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, advises customers on property and casualty insurance needs, matches them with appropriate coverage, and converts prospects into policyholders. The role includes paid licensing and sales training, customer communication, lead conversion, and adherence to remote-work and schedule requirements. Representatives must obtain a Property and Casualty license after hire and work four weekdays plus one weekend day.
Top Skills:
Cable/Fiber/Dsl InternetPcWired High-Speed Internet
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Develop low-level, high-performance instrumentation within CICS and z/OS using HLASM. Design production features for mission-critical mainframe environments, diagnose complex system behavior through dumps and traces, analyze performance bottlenecks, and collaborate with an experienced engineering team. The role requires deep z/OS and CICS internals expertise, systems programming knowledge, and proficiency with JCL, SDSF, and USS.
Top Skills:
AICCicsCobolCtgDb2HlasmJavaJclMqPl/ISdsfUssWebsphereZ/OsZ/Os Connect
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
