ServiceNow Platform Architect

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Job Description
The ServiceNow Platform Architect serves as a technical leader, offering consultative guidance to the Platform Support Team, ensuring the platform aligns with business strategy, and making governance decisions. As a Platform Architect for ServiceNow, you will lead the design and implementation of ServiceNow solutions to enhance employee experiences, streamline service delivery, ensure robust security and governance, and drive digital transformation initiatives. With your extensive experience in ServiceNow architecture and knowledge of the latest technologies, you will act as a trusted advisor, overseeing the development and adoption of the platform while collaborating with cross-functional teams to develop solutions that align with enterprise objectives and simplify complex processes, thereby maximizing value through a "simple, streamlined, and scalable" approach.
Key Responsibilities
Platform Strategy & Roadmap

• Develops and evolve a platform architectural roadmap, aligned to and prioritized by business objectives.
• Develops and communicates measurements of platform progress and business impact.
• Guides Product teams as they design, implement, and support solutions that centre on the consumption of the platform.
• Manages stakeholder requirements for platform teams to ensure successful delivery. Collaborates with Takeda ServiceNow account and Impact teams to drive continuous value.
• Translates business requirements into technical requirements that other technical team members include in the project design and delivery.

Platform Architecture

• Establish technical Governance and standards for ServiceNow product development, configuration, and foundation that prioritize simplicity, reusability, AI and automation
• Drives the overall technical design and end-to-end platform design for assigned initiatives.
• Influences/coaches modern evolutionary platform architecture principles, practices and adoption of new features (Agentic AI, NowAssist, HyperAutomation, AIOps).
• Partners with Enterprise, Solution, Domain architects, ServiceNow Account and Impact team to identify and enable the top strategic technologies/platforms that will help shape Takeda's technology footprint to support cross-enterprise business requirements.
• Designs reference and platform architectures based on specific business constraints, requirements and dependencies.
• Designs architecture components, including design and documentation of architecture relevant platform changes or enhancements.
• Reviews and identifies gaps in architecture and assesses and defines remediation efforts or mitigation options.
• Drives cross-domain initiatives that are supported by E2E Design, applies digital standards to project platform architecture, and drives technical strategy and architectural tradeoff discussions.
• Collaborate with UX and digital teams to enhance ServiceNow products, ensuring an intuitive experience that promotes adoption and usability.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• 9+ years of experience in ServiceNow solution architecture, product design, and implementation.
• Bachelor's degree in Computer Science, Artificial Intelligence, or a related field.
• 6+ years of Extensive knowledge of ServiceNow's key platform capabilities (e.g., Intelligence, Automation, Omni channel engagements, Foundation Data, Automated testing)
• 5 + years of Experience with Servicenow UX Framework, UI Actions, UI Policies, Glide records, Script Includes, Business Rules, & ACLs within the ServiceNow framework (preferred)
• 5+ years Extensive architecture experience and strategic mindset to translate enterprise goals into ServiceNow product solutions, driving towards intelligence-based citizen development.
• 6+ years Deep knowledge of ServiceNow's key product suites (e.g., ITSM, ITOM, CSM, SecOps, IRM, HRSD, AppEngine).
• 8+ years of Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, GraphQL, REST, LDAP, JDBC, ODBC. (required)
• ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) required
• ServiceNow Certified Technical Architect (CTA) desired
• 3+ years of Experience with GenAI, ML, NLP , AIOps, Virtual Agent, Employee Center, WorkFlow Data Fabric and Process Automation frameworks, Mobile.
• Strong emphasis on Customer service and providing best-in-class end-user support.
• Sense of urgency and excellent prioritization skills and ability to work under time pressure
• Ability to solve complex technical and business problems.
• Ability to coordinate projects and interact management.

Preferred technologies:
ServiceNow Platform, AI/ML/GenAI, Agentic AI, Workflow data Fabric, JavaScript, Angular, Seismic, MySQL/MariaDB, SAML, SSL, Web Services, REST, JDBC, MCP, A2A
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
Cambridge, MA
U.S. Base Salary Range:
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
Cambridge, MA
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
Yes
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.