Customize and configure ServiceNow applications and workflows, manage releases and environments, analyze system interactions, gather and document requirements, develop integrations and import data, troubleshoot issues, and maintain processes, standards, and tools to support Service Transformation and IT operations.
This is a remote position.
Responsibilities
- Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
- Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests
- Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
- Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
Project Management
- Gather and document user and process requirements, functional requirements, and develop technical requirements
- Develop workflow customizations, and support the Service transformation teams
- Identify problems related to primary financial software and determine corrective action
Maintenance
- Work with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Requirements
- 2+ years’ experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET
- 2+ years’ experience of hands-on in configuring Service Now
- 2+ years’ in agile delivery methodologies
- 2+ years’ experience with client/server and applications system architectures and migration
- ITIL or Service Now certification
- Experience in loading the data into ServiceNow using import sets
- Experience in Integrating External Web services and SOAP based Web services, API and emails
- Excellent written and verbal communication skills
- Excellent analytical skills
- Excellent project management and time-management skills
- Strong problem-solving skills
- Ability to present technical information in a way that non-technical management and staff will understand
- Focus on quality and attention to detail
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Secure ServiceNow instances by assessing configurations against security baselines, identifying misconfigurations, validating customer-reported findings, and providing actionable remediation guidance. The role develops hardening guidance, distinguishes product vulnerabilities from configuration issues, partners with Product Security and Engineering, supports customer escalations, and drives scalable improvements to security tooling, detection, and risk-reduction processes.
Top Skills:
Ai-Powered ToolsApplication SecuritySaas Security Posture ManagementServicenowServicenow Platform
Information Technology
Leads ServiceNow solution design and implementation for complex client engagements. Directs project teams, oversees technical solutions across projects, develops business cases and customer deliverables, performs quality assurance, manages budgets, and serves as a trusted technical advisor. The role requires expertise in ServiceNow HAM, SAM, CMDB, eProcurement, and Store applications, along with strong communication, client relationship, proposal development, and problem-solving skills. Travel to company or client sites may be required.
Top Skills:
EprocurementServicenowServicenow CmdbServicenow HamServicenow SamServicenow Store Applications
Cloud • Information Technology • Analytics • Cybersecurity • Design
Develop, configure, implement, and enhance ServiceNow applications for federal clients. Responsibilities include scripting Business Rules, Script Includes, Client Scripts, ACLs, and Workflow Activities; advising teams on best practices; translating business requirements into technical solutions; supporting Agile development; analyzing performance issues; and maintaining platform stability across multiple instances and domains.
Top Skills:
AgileAsset ManagementConfiguration ManagementIncident ManagementIt Service Management (Itsm)ItilKnowledge BasePmpPrince2ScrumService CatalogService PortalServicenow
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
