Acorio is looking for a highly-experienced Delivery Manager to add to our rapidly-growing ServiceNow consulting practice. This roles has ultimate responsibility for the successful delivery of complex ServiceNow solutions for a region by overseeing a portfolio of ServiceNow IT Transformation projects and managing a team of Engagement Managers.

A day in the life:

You will use your deep professional services experience, leadership and business acumen to oversee the success of a portfolio of ServiceNow projects within an assigned region. You’ll identify, drive, and monitor actions needed to course correct escalations and mitigate risk. You’ll contribute to the definition of metrics applied to the portfolio including budget, scope, schedule, customer satisfaction and employee satisfaction. Work with Sales and company leadership to build relationships and drive opportunity within your region. Execute project retrospectives and identify lessons learned and develop and enforce best practices. Hire, train and develop staff and champion a culture of accountability.

What you bring:

• You have 5+ years of experience with ServiceNow and 7+ years of project management experience.
• You have experience leading delivery organizations and running large IT transformation projects (3+ million)
• You have demonstrable experience leading a portfolio of ServiceNow professional services engagements and defining metrics applied to each project including, but not limited to budget, schedule, scope, CSAT and ESAT.
• You have most of the following: PMP certification, SCRUM Master certification, ITIL v3 certification, ServiceNow certified.
• You have experience partnering with the Sales organization to expand opportunities within customer accounts
• You possess exceptional organization, presentation and management skills

Extra awesome: You have similar experience within the ServiceNow ecosystem

Perks: Great pay packages with equity! Unlimited vacation and a whole array of top notch benes.

If this sounds like you we’d love to connect and tell you more. Check us out on Glassdoor!

Acorio is an Equal Opportunity Employer