Gather, analyze, and document business requirements for ServiceNow CPQ and CRM/Quote-to-Cash processes. Recommend process improvements, run Agile/Scrum ceremonies, and collaborate with stakeholders and technical teams to ensure solutions meet client needs.
Role: ServiceNow CPQ – Business Analyst
Duration: 6 Months (3 + 3 Months Extension)
Work Mode: Fully Remote
Understand client business requirements related to ServiceNow CPQ and CRM processes
Gather, analyze, and document business requirements
Recommend process improvements and best practices
Participate in and conduct Agile/Scrum ceremonies
Collaborate with stakeholders, functional teams, and technical teams
Strong understanding of ServiceNow CPQ
Good knowledge of CRM and Quote-to-Cash lifecycle
Experience in requirement gathering and documentation
Strong client communication and stakeholder management skills
Experience working in Agile environments
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Gather and document client requirements for ServiceNow CPQ/CRM; convert requirements into user stories and functional documentation; recommend process improvements; run Scrum meetings and manage Agile processes; coordinate stakeholders and technical teams to ensure delivery.
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