The Service Account Manager will engage with customers to enhance their travel risk management using Everbridge's software, providing support, training, and relationship management.
Position Overview: We are seeking a dedicated and experienced Service Account Manager with a focus on Travel Risk Management (TRM) to join our team at Everbridge. The successful candidate will play a crucial role in ensuring our customers effectively utilize Everbridge’s Travel Protector and Critical Event Management (CEM) software to enhance their travel risk management strategies.
What you'll do:
- Customer Interaction: Engage with customers to understand their travel risk management needs and ensure they are leveraging Everbridge’s solutions effectively.
- · TRM Expertise: Provide expert guidance on travel risk management best practices and how to integrate these into the use of Everbridge’s software.
- · Software Utilization: Assist customers in the setup, configuration, and optimization of Everbridge’s Travel Protector and CEM software.
- · Training and Support: Conduct training sessions and provide ongoing support to customers to ensure they are proficient in using the software.
- · Feedback and Improvement: Gather customer feedback and work with the product development team to enhance software features and functionality.
- · Relationship Management: Build and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
- · Incident Response: Support customers during critical events by providing timely
- and effective solutions using Everbridge’s software.
What you'll bring:
- Experience: Proven experience in travel risk management or a related field.
- · Technical Skills: Proficiency in using travel risk management software and tools.
- · Communication: Excellent verbal and written communication skills.
- · Customer Focus: Strong customer service orientation with the ability to build and maintain relationships.
- · Problem-Solving: Strong analytical and problem-solving skills.
- · Training: Experience in conducting training sessions and providing technical support.
- · Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs.
- Certifications: Relevant certifications in travel risk management or emergency management.
- · Industry Knowledge: Familiarity with the latest trends and developments in travel risk management and critical event management.
The reasonably estimated salary for this role at Everbridge ranges from $84,000 - $120,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.
For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:
- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
- Management of cash, company funds, or other valuable assets.
- Work in environments requiring heightened security measures.
- Compliance with contractual or regulatory requirements specific to the position.
We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.
Top Skills
Critical Event Management Software
Everbridge Travel Protector
Everbridge Burlington, Massachusetts, USA Office
25 Corporate Dr., Burlington, MA, United States, 01803
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