Senior UX Researcher - Retail

Our Opportunity:
Chewy's mission is to be the most trusted and convenient destination for pet parents everywhere. User Researchers at Chewy are essential in bringing together and understanding the needs of pet parents to ensure that Chewy is an enduring companion that support them. By listening closely to their experiences, researchers help identify gaps and drive innovations that improve our services and products.
We are looking for a Senior User Researcher to join our team in Bellevue, WA or Boston, MA offices. In this role, you'll play a key part in advancing Chewy's customer loyalty programs and cost-saving tools for shopping. Your compassion for pets and those who care for them will drive your efforts to improve their well-being. You'll collaborate daily with designers, UXR program managers, engineers, and product managers who share a deep passion for pets and their pet parents. You'll be eager to uncover new opportunities, impact our core retail business, and craft the future of UXR at Chewy. Join our dynamic, collaborative, and fun-loving team of designers, researchers, and builders who are dedicated to making a difference.
What You'll Do:

• Design and conduct research to address sophisticated and unclear user needs in emerging or evolving areas.
• Evaluate design solutions for existing concepts that require further exploration or understanding.
• Clearly link your research findings to broader business objectives and goals.
• Collaborate across teams to build consensus and guide efforts in bridging knowledge gaps.
• Identify and champion crucial customer needs and business opportunities to ensure the customer remains at the center.
• Plan, estimate, and implement intricate research projects with precision and care.
• Independently prioritize tasks and manage competing demands from various Team Members.

What You'll Need:

• 5+ years of experience as a UX researcher or in a similar role.
• Strong qualitative research skills.
• Success in delivering high-quality research that has driven significant results, with case studies showcasing your expertise.
• Ability to clearly communicate and present sophisticated user needs to influence product design.
• Strong background of assessing the impact of your research on both customer experience and business outcomes.
• Bachelor's degree in the social sciences, user research, or a related field, or equivalent professional experience.
• Role requires in-office presence at the local office.

Nice to Have:

• Experience with customer loyalty or subscription programs.
• Experience with e-commerce
• Mixed methods research skills.

Work Arrangement:

• Hybrid Model: 3 days in hub location per week
• Remote: This role is NOT a remote role

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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