Senior UX Researcher (Hybrid)

Financial institutions - banks and credit unions - have begun a seismic shift in how they operate and serve their customers.  History is being written right now. By joining Posh, you have an opportunity to help write the story. 

Since 2018, we’ve been harnessing bleeding-edge technology to empower FIs to work smarter, and serve better.  This isn’t hype - our products are powering millions of interactions every month for over a hundred unique financial institutions - and growing. 

As AI & NLP advance at an unprecedented and aggressive pace, our promise is to stay two steps ahead.  To both innovate ourselves - and embrace innovation from the collective industry - so that we bring the best solutions into production, now.  We are building AI assistants for end-user customers and internal-user employees - all within a common ecosystem that share our most coveted moats - knowledge, aka what an assistant knows, and integration, what an assistant can do. 

Many industry sectors each come with their own complexities - regulation, jargon, idiosyncrasies, etc..  Our customers want the best - and by definition, our vertical focus means that we can provide more nuanced and valuable solutions than horizontal ones that try to be everything for everyone.  We believe verticalized AI will win, and the Financial Services sector is our sole focus. 

If you’re eager to join a company that’s actively drafting the history books on the most seismic shift of FI strategy, we’d love to hear from you!

What you’ll do

• Collaborate closely with UX, product, and cross-functional teams to identify research opportunities, prioritize key questions, and align efforts with project goals, existing knowledge, and areas of risk.
• Develop research roadmaps and frameworks using best practices to guide long-term strategies that align with and inform business objectives.
• Design and execute user research using a range of qualitative and quantitative techniques including, but not limited to: A/B testing, ethnographic studies, evaluative research, user interviews, generative research, and data analysis.
• Lead discovery process for high impact initiatives to identify key themes, trends, and actionable insights, delivering clear and impactful visualizations and presentations to effectively communicate findings and recommendations.
• Conduct competitive market research to explore new opportunities and ensure Posh stays ahead in the volatile market landscape.
• Guide and mentor PMs and designers on research best practices, fostering a culture of excellence and continuous learning

Who you are

• A professional with 5+ years of experience gathering data from users to inform product, design and business decisions as a user experience researcher, or similar role.
• A visionary thinker who is excited about big-picture opportunities but grounded enough to turn ideas into actionable research.
• Hands-on experience working in startups or small, fast-paced teams, with the ability to adapt to ambiguity and wear multiple hats.
• Skilled in storytelling and presenting complex research findings in an accessible and impactful way to diverse audiences.
• Prior experience with any of the following tools is a plus: LogRocket, SQL, Google Analytics, Tableau

Research Tools

• Ballpark, UserZoomGo, Usertesting.com, or equivalent
• Optimal Workshop, or equivalent
• Survey Monkey, Qualtrics, or equivalent
• Google Analytics
• LogRocket
• PostgreSQL, BigQuery
• Tableau

Product Team / Company Tools

• Figma
• Shared component library 
• React.js
• Google Cloud
• Google Workspace / Gmail
• JIRA / Confluence
• Slack

Posh is a hybrid workforce, with employees located across the United States & Canada, and our home base located in Boston, MA. We’re a small and mighty team that prides ourselves in a tasteful balance between voracity and disciplined craftsmanship. We value those who embrace ambiguity - who leverage their curiosity and passion to push the boundaries of their knowledge in order to build exceptional products. We don’t expect everyone to have prior experience in all of our tools, but we expect fundamental competency and intellectual curiosity. 

Our products are award-winning, backed by a dream team of top-tier fintech investors with over $45 million in funding to date.