Senior Technical Support Specialist-Non KONE Product (Elevator & Escalator), KSEA

KONE moves two billion people every day.  As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies.  At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

KONE SEA is embarking upon an exciting growth and as such we are seeking Technical Support Specialist for Non-KONE Product (Elevator & Escalator) to join our team in Indonesia, Malaysia, Philippines, Vietnam, Singapore, and Thailand.

Senior Technical Support Specialist is the first point of contact in technical queries and provides remote technical support during the maintenance phase of non-KONE products.  They support maintenance technicians in resolving technical issues, working to ensure products are maintained in compliance with KONE’s safety, process and quality requirements. 

They are experts in non-KONE products and solutions and report to the Technical Helpdesk Troubleshooter, KSEA

What will you be doing?

Technical help desk and site support services :

• Provide remote or on-site technical support for maintenance troubleshooting, drive commissioning, parameter programming in consultation with Non-KONE Equipment (NKE) networks or NKE Global team – Lifts and Escalators.
• Provide support during Non-KONE Equipment (NKE) site survey for new portfolio acquisition to SER Supervisors or THD Engineer (activity relates to Circuit diagrams, tools, critical equipment checks, sparepart availability, type of drives, other learning for correct estimation of maintenance cost).
• Joint set-up, manage and improve standards and procedures with THD team in the aspect of NKE.
• Coordinate needed competence development in field organization related to new technologies.
• Integration and conversion of site activity from NKE to KONE Controllers in Modernization Business.
• Prior experience in commissioning others lift make – complete testing & commissioning of lift and people flow solutions.

Training:

• Train local technicians (within KSEA Country) during site visits and/or deliver scheduled training sessions for Non-KONE equipments (NKE) topics.
• Co-operate with and provide expertise to local training centers in training courses
• Conduct NKE expert assessment for KONE employee who joined from other lift makers.
• Provide input to L&D about competencies development needs in field team.

Quality:

• Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions
• Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings, guidelines, field letters etc.)
• COR review / identify units for Clinica visits

Safety

• Be aware and operate within KONE safety requirements

Are you the one?

• Technical experience from elevator & escalator industries with minimum 4 years
• Proven spares project implementation and change management experience (minimum 3 years)
• Diploma or Bachelor degree from Electrical or Mechanical
• Fluent in English, other languages are an asset
• IT literacy
• Willing to travel
• Technical understanding of elevators/escalators/doors spare parts where applicable non-KONE products.

What do we offer?

•  Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.  

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers