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The Technical Account Manager will enhance product usage and adoption among clients. Responsibilities include client engagement, technical expertise, customer support, and cross-functional collaboration, ensuring clients maximize value from Tufin technologies.
Top Skills:
BashFirewall AdministrationLinuxNetworking DevicesPerlPythonSQL
Description
Responsibilities:
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the deployment, implementation, and integration of Tufin products within customers’ infrastructure
- Help to create and improve documentation of best practices in maintaining Tufin solutions
- Participate in mentoring of other support engineers on your team
- Develop a deep understanding of the customers’ technical environment
Software leveraged by Tufin include: Kubernetes, CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect
Location: Fairlawn, OH / Boston, MA / West Coast
Requirements
- 5+ years implementation/operations experience of Linux servers, virtualization
- Previous customer/end user facing experience as a technical lead
- Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
- High level understanding of authentication technologies (LDAP, TACACS, RADIUS, with SAML as a plus)
- Experience with SQL queries is a plus
- Strong proficiency with X.509 certificates and SSL/TLS usage and troubleshooting
- Proficiency in software/protocol analysis and debugging tools is a plus (strace/truss, gdb, tcpdump, etc.)
- Experience in scripting languages (BASH, Python, Perl, etc)
- Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
- Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
- Loyal, reliable, devoted & conscientious
- Highly responsible and accountable
Tufin Boston, Massachusetts, USA Office
The Boston office is Tufin’s U.S. headquarters and one of the best tech cities in the world. The area is best known for shopping and restaurants, and is home to many other offices. We are conveniently located right next to the Downtown Crossing T stop, and a short walk to South Station.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
