Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.
Description
Zero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast! At Zero Networks, we cherish the spirit of friendship, growth, excellence, transparency, and perseverance. We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.
Responsibilities- Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.
- Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
- Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
- Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction.
- Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.
- Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.
- Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must.
- Proven experience in technical support role, preferably in the cybersecurity industry.
- Excellent problem-solving and communication skills.
- Willingness to learn and adapt in a fast-paced environment.
- Strong understanding of network security skills and the ability to work independently and as part of a team.
- Commitment to innovation, integrity, and excellence.
Similar Jobs
Cloud • Security • Software
Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.
Top Skills:
AWSGoogle Cloud PlatformIamIpv4Iso 27001Iso 9001JSONLdapLinuxAzureProxiesRest ApiSsl/TlsVirtualization
Retail • Software
Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and API debugging. Manage tickets through escalation, communicate clearly with customers, support incident response, and partner with engineering on systemic fixes. Own a technical platform domain, maintain investigation playbooks and knowledge documentation, evaluate AI tooling, analyze recurring failures, and mentor support team members.
Top Skills:
Ai ApisCurlDatadogDnsElasticsearchHTTPKibanaOpensearchPHPRest ApisSQLWebhooks
Cloud • Security • Software
Provides advanced technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing defects, documenting bugs, and coordinating resolutions with Engineering, SRE, Product, and Customer Success teams. Leads escalations, mentors support staff, improves processes and documentation, manages urgent cases, and participates in on-call and holiday coverage. Requires strong communication, cloud and Linux expertise, troubleshooting ability, and knowledge of identity and access management technologies.
Top Skills:
AWSAzureGoogle Cloud PlatformIamIpv4Iso 27001Iso 9001JSONLdapLinuxProxiesRest ApiSsl/TlsVirtualization
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
