Senior Systems Operations Engineer

About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer.
In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor's/ Master's degree in computer science or equivalent
• 6+ yrs of hands-on IT experience in Supporting Complex Windows/Linux environment web-based Java/.NET enterprise applications.
• Writing SQL Queries for fault diagnostics, resolution or Change controls
• Production Application Support including customer issues investigation and resolution.
• Should be able to handle Change Requests and be able to deploy the application in Production/non-production environments.
• A good working knowledge of Application servers and shell scripting
• A good working knowledge of Window servers and Informatica
• Should have worked on configuring monitoring tools for cloud applications and non-cloud applications
• Should have good knowledge in Autosys

Job Expectations:

• Site Reliability Engineer Responsibilities
• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
• Good knowledge on observability tools, telemetry, CICD pipeline, Incident management which includes blameless PM and RCA
• Hands on experience for APPD, APM, thousand eyes & grafana, prometheus
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service-level objectives

• Excellent verbal and written communication skills and ability to communicate with US partners directly
• Excellent problem solving and analytical skills including debugging skills
• Participating in testing and updating the business continuity plan
• The flexibility to work in ad-hoc shifts when required.
• Support coverage during weekends
• The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals
• Should have good understanding in ServiceNow

Posting End Date:
18 Sep 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.