Senior System Administrator

This position will be a key contributor to our Technical Services team, and a direct Operations support team member for our Infrastructure, Cloud, Security and Automation teams.

The team is responsible for the daily operations and level 2 support of all Infrastructure platforms at Arrowstreet Capital. The Systems Administration Engineer will work closely with internal teams/users to provide monitoring, patching, backup, auditing and troubleshooting support.

They are also responsible for improving the support process, the documentation of workflow as well as the SLA Targets.

The Systems Administration engineer will ensure the availability, stability and integrity of IT systems that support the company.

They will support our environment that consists of Dell and HP servers, VMWare ESX/VRA/VDI, Rubrik, and Microsoft Active Directory / Exchange.  They will also work with supporting teams (Service Desk team, Desktop Engineering and Infrastructure Systems) to provide support for user platforms where necessary.  

Responsibilities

• Day to day management of Systems team to provide comprehensive engineering and maintenance support for enterprise platforms

• Responsible for team projects and end users requests leveraging Jira and Jira Service Desk (Incident Management and Service Desk support requests)

• Developing and Enforcing IT standards, procedures, policies, and best practices

• Security focus to confirm that best practices are followed and remediation where necessary is applied in a timely manner

• Assist with Service Desk team requests (Desktop, VDI, Phone, Mobile, etc) on a regular basis to ensure timely resolution of user issues

• Monitor and respond quickly and effectively to requests received through the service desk system

• Respond to reported issues in person, chat, by phone and/or via email as required

• Deliver and manage collaboration, printing, phone, conferencing and other related systems

• Support employee mobile devices through a mobile device management platform (MDM)

• Provide support to resolve escalated issues and as required in root cause discovery of production impacting events

• Review and enhance documentation for troubleshooting and resolution procedures

• Evening or weekend work required (Changes are implemented in the evening, patching or other critical work may be required on weekends).

Qualifications

• 7+ years in a technical support function (as a developer or in IT)

• Technical experience with multiple industry standard technology platforms (Dell/HP/Cisco Servers, EMC Hardware, Microsoft Windows / Exchange, VMWare, VMWare Horizon)

• Experience managing systems and troubleshooting issues

• Proven technical expertise resolving complex problems across a broad range of applications

• Ability to communicate well within and across teams; foster relationships throughout the organization, and build trust amongst peers through demonstrated strong job performance

• Organized with the ability to manage initiatives independently

• Strong passion for technology, improvement mindset and a willingness learn new skills

• Ability to provide guidance to team members on troubleshooting, documentation, implementation, to foster professional growth and increase work productivity