The Senior Success Account Manager (SAM) is a strategic leader responsible for orchestrating account strategy, driving adoption of the Calix Support Cloud, and guiding customers through their transformation journey. The SAM serves as the executive advocate for each customer, accelerating solution expansion and ensuring long-term value realization in a matrixed, cross-functional environment.
Responsibilities:
• Serve as the trusted executive point of contact for customers, from sale through onboarding, transformation, and renewals.
• Demonstrate executive presence and thought leadership in all customer and internal interactions.
• Influence and guide customers on their business transformation journey, leveraging consultative expertise to align solutions and engagements with strategic objectives.
• Develop and execute comprehensive account plans addressing business objectives, including metrics and executive-level reporting to ensure measurable success.
• Capture and qualify sales leads for the sales team, proactively identifying opportunities for upsell and cross-sell.
• Drive renewals and expansion by anticipating customer needs and delivering innovative solutions that maximize value.
• Establish and nurture relationships with key customer stakeholders and executive sponsors to drive further product adoption and strategic alignment.
• Present at field events and directly to customers, representing Calix as a thought leader and trusted advisor.
• Monitor customer utilization trends, provide actionable recommendations to Product Development, and conduct regular customer health assessments.
• Collaborate within a matrixed environment, working cross-functionally with sales, consulting services, product, and other teams to ensure seamless onboarding and ongoing success.
• Design and implement scalable processes to deliver Success@Scale for customers outside of the high-touch success model.
Qualifications:
• 8+ years of executive-level customer advocacy and engagement experience in post-sales support, professional services, project management, or account management.
• Proven ability to influence and guide customers through complex transformation initiatives.
• Experience operating in a matrixed, enterprise environment, collaborating across functions and geographies.
• Demonstrated success in capturing qualified sales leads and driving renewals in a fast-paced, dynamic setting.
• Executive presence with a track record of presenting and training at field events and to customer audiences.
• Strong technical acumen and ability to communicate complex concepts to executive stakeholders.
• Highly data-driven, with a commitment to process excellence and continuous improvement.
• Experience in the telecommunications industry preferred.
Location and Travel:
• Remote based position, with preference to live in territory (Missouri and Kansas).
• Up to 40% travel required.
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
140,300 - 210,500 USD AnnualSelect US Metros and States:
122,000 - 183,000 USD AnnualOther US Locations:
109,800 - 164,700 USD AnnualAs a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
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