Senior Specialist, Customer Education - Supply Chain Analytics

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.

For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments.

Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected.

By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.

This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.

Wood Mackenzie
Intelligence Connected

WoodMac.com

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Wood Mackenzie Values

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

The role of the Senior Customer Education Specialist is to support retention of Wood Mackenzie customers through understanding clients' workflows and providing comprehensive, bespoke training and analysis support, ensuring clients extract the highest value from their Wood Mackenzie Supply Chain services. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!

Working within the Sales Organisation, the Senior Customer Education Specialist is a key member of the Customer Education team and will work across research, products, and consultancy to ensure a consistent client message is delivered. The role will involve travel within region. It’s an exciting role as you will engage with Wood Mackenzie customers across multiple industry segments and ensure our customers maximise the full potential of Wood Mackenzie’s research subscription and solutions.

Main Responsibilities

• Plan and deliver live training sessions for new and existing customers, covering product functionality, workflows, and best practices. Tailor training content and delivery approach to the needs and technical proficiency of different customer audiences
• Facilitate Q&A sessions during and after training, providing clear and accurate guidance to users
• Develop and maintain high-quality training materials including presentation decks and product demonstrations
• Run and deliver Opportunity Assessments to showcase product value and define bespoke workflows for user groups to drive adoption and realize value
• Design, build, and maintain self-service learning courses on WoodMac Learn, Wood Mackenzie's customer education platform
• Serve as knowledgeable point of contact for product inquiries from users, delivering timely and helpful responses
• Collaborate with internal teams - including Product, Customer Success, and Support - to stay current on product developments and ensure accurate training materials and workflows

• Strong communication and presentation skills, with the ability to simplify complex concepts for a range of audiences
• Ability to learn quickly and be adaptable
• Customer-focused mindset with a proactive approach to problem-solving
• Ability to manage multiple projects and deadlines simultaneously
• Experience working with Microsoft applications. Intermediate Excel and PowerPoint skills are required for this role.
• Familiarity with procurement, supply chain, or energy industry concepts is an advantage

Equal Opportunities

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov