Senior Specialist, Change Communications

Key responsibilities include: 

• Support the design and execution of communication plans and campaigns for systemwide change initiatives, fostering understanding, engagement, and adoption among employees; develop integrated, targeted and repeatable approaches to manage organizational change and transformation initiatives for leadership and our workforce. 

• Assist with translating complex business issues and ideas into clear, compelling narratives and plain language that resonate with a variety of clinical and non-clinical audiences. 

• Partner with cross-functional teams to address organizational challenges, aligning communication strategies with business goals. 

• Develop strong working relationships within a highly matrixed organization, collaborating with colleagues across MGB Marketing and Communications, as well as other departments, to ensure alignment with business and clinical priorities. 

• Support creating and delivering actionable, coordinated internal communication programs that reflect Mass General Brigham's mission, vision, strategic goals and values. 

• Support the development and delivery of change communications materials, including but not limited to strategic communication and training aides, focused on increasing awareness and adoption of new structures and roles, business processes, technological applications, rules or behaviors associated with change.  

• Stay informed of emerging trends and technologies in healthcare, human capital, human resources and change management to continuously improve content and delivery methods. 

• In collaboration with the Change Communications Manager, makes recommendations for analyzing success of change communications strategies and tactics through targeted metrics and evaluates and incorporates performance metrics and insights into strategic planning and change communications initiatives to drive impact. 

• Bachelor’s Degree in communications, business, human capital, health care, or a related field required; master’s degree a plus.  

• 3+ years of experience in communications, human capital, change management and/or consulting  

• Experience in supporting large-scale complex transformation initiatives, including developing communications plans, stakeholder analysis, engagement and management, change impact assessment, developing training materials and talking points and ability to create targeted messages for a variety of communications outlets. 

• A track record of consistently meeting deadlines, performance measures and service standards. 

• Must have strong verbal and written communication skills including a thorough understanding of correct grammar. 

• Knowledge of Mass General Brigham institutions, communication channels and processes a plus. 

• Knowledge and proficiency in the use of communication-based technology platforms. 

• Must be able to work well under pressure and deadlines and be flexible and adaptable to unexpected changes.  

• Must possess excellent interpersonal, public speaking and presentation skills. 

• Knowledge of the principles, practices and techniques of change management and communication development and delivery.  

• A solid understanding of how communication strategies, tactics and vehicles support change adoption and employee engagement.  

• Familiarity with supporting change and engagement strategies, tactics and activities including stakeholder analysis, change impact assessment, survey development, training materials, and communications plans. 

• Ability to research latest trends, tools, and apps to support awareness and adoption of change initiatives and build employee engagement.  

• Advanced interpersonal skills and a demonstrated ability to work effectively as a part of multiple teams/projects/initiatives. 

• Ability to operate effectively in a dynamic, fast-paced environment. 

• Demonstrates key characteristics of a world-class communication function including trust, focus, empowerment, accountability, and ownership and operating with a ‘one team’ mentality. 

• Effective communication skills, e.g., collaborative open style, working in teams, strong written and oral communicator, strategic problem solver with ability to execute plans, calm under fire, go-to person. 

• Excellent project planning and organizational skills, and the ability to assist with developing communication programs and logistics involving great detail. 

• Requires minimal direction from leadership and possesses the ability to learn quickly. 
   

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.