With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
Recorded Future is seeking a skilled and motivated Sr. Solutions Engineer (Managed Services) to join our dynamic team.
As a Sr. Solutions Engineer on the Managed Services team, you will serve in two primary capacities:
- First, you will operate as a Tier 3 Analyst supporting our Managed Monitoring Solutions, handling the most complex escalations, leading deep-dive investigations, and serving as the senior technical authority for our Analysts.
- Second, you will design and build automations that streamline how the team delivers outcomes – from alert triage and metrics reporting to customer onboarding and ongoing support. You will also partner closely with Sales and Technical Account Management teams to provide presales support on Managed Services opportunities, lending senior technical credibility in customer conversations and helping shape how prospective customers adopt the solution.
What You’ll Do:
- Acting as the senior analyst for escalated investigations spanning supported DRP use cases
- Designing, building, and maintaining automations that reduce manual analyst effort across the DRP alert lifecycle
- Partnering with Analysts, Program Managers, and Solutions Leaders to identify the highest-leverage opportunities for automation and tooling improvements
- Translating recurring analyst workflows into reusable playbooks, enrichments, and integrations that scale with our customer base
- Supporting Sales and Solutions Consulting on active Managed Services opportunities through scoping conversations, technical deep-dives, and demonstrations of service value
What You’ll Bring:
- 8-plus years of relevant work experience in Cyber Threat Intelligence, Digital Risk Protection, Security Operations, or Incident Response
- 5-plus years of hands-on analyst experience covering DRP-adjacent use cases such as phishing and credential harvesting, brand and executive impersonation, dark web monitoring, leaked credential and document exposure, or social media threat monitoring
- 2-plus years of experience building automations or tooling in a security context, including data analysis, scripting, or application development
- Proficiency in Python, JSON, and experience working with REST APIs
- Working knowledge of SOAR platforms and adjacent security tooling (TIPs, Incident Management, EDR, Email Security, Malware Sandboxing); experience with one or more of Palo Alto XSOAR, Splunk Phantom, Swimlane, Rapid7, or ServiceNow SecOps is a plus
- Strong understanding of open-source intelligence tradecraft and security and network fundamentals such as DNS, email infrastructure, web infrastructure, and HTTP
- Demonstrated ability to translate analyst pain points into durable engineering solutions
- Customer-facing experience in a presales, solutions consulting, or technical advisory capacity, with the ability to represent a service credibly to security leaders and prospective buyers
- Strong communication and presentation skills, including the ability to brief technical stakeholders and customer leadership
- Ability to work independently and proactively manage assigned engagements from start to completion
- Strong problem solving and troubleshooting skills, and the judgment to select methods, techniques, and evaluation criteria for obtaining results
- The hunger and drive to succeed in a fast-paced, high-growth environment
Location is US Remote (travel is up to 10%)
The base salary range for this full-time position is $108,000-$162,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Recorded Future Somerville, Massachusetts, USA Office
363 Highland Avenue,, Somerville, MA, United States, 2144
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