Jobs at Recorded Future

Develops marketing dashboards, reporting, attribution models, and funnel analysis to guide campaign investment and pipeline decisions. Ensures data quality across Salesforce, marketing automation, BI, and warehouse systems; resolves discrepancies and supports scalable data foundations. Builds API-based automations and applies AI/LLM capabilities to improve analytics workflows. Partners with marketing, revenue operations, sales, and leadership to translate marketing performance data into actionable business recommendations.

Develops technical infrastructure, integrations, automated workflows, analytics, and AI-powered tools for customer support. Administers support platforms, builds dashboards and data pipelines, improves ticket routing and self-service, audits workflows, and delivers technical enablement. Partners with Product, Engineering, Documentation, and Support teams to reduce resolution times, improve customer satisfaction, and eliminate operational bottlenecks.

Provides transactional legal support across the Americas by reviewing quotes, drafting and negotiating SaaS customer agreements, and handling MSAs, DPAs, amendments, security, and AI addenda. Partners with Sales, RevOps, Finance, procurement, vendors, and marketing; applies contracting playbooks; manages escalations; and improves legal workflows. Requires U.S. bar admission, transactional experience, SaaS contract familiarity, privacy and information-security knowledge, and hybrid availability in Boston.

Supports Technical Account Managers by helping customers realize value from cybersecurity intelligence products, handling support escalations, maintaining customer records, supporting customer lifecycle activities, and coordinating Professional Services engagements. The role develops foundational knowledge of intelligence concepts, cybersecurity tools, security frameworks, SaaS environments, and the Recorded Future platform while supporting customer accounts under detailed instruction.

Lead product vision and roadmap for search, analysis views, and Intelligence Cards. Partner with engineering, design, and data science to integrate AI, improve search/query UX, and deliver trustworthy, fast analytics for security analysts. Use quantitative and qualitative research to prioritize and measure impact.

Lead design and delivery of scalable data pipelines and APIs for Digital Risk Protection. Mentor engineers, align and ingest multiple data streams (including graph data), productize analytics and LLM outputs, and drive DRP technical projects with stakeholders to enable data-driven intelligence.

Business Development Representatives identify and develop qualified sales opportunities, collaborate on territory plans, and maintain activity logs in Salesforce.

As a Principal Software Engineer, you will design and maintain scalable data pipelines, drive architectural improvements, and ensure reliability while collaborating across teams.

Lead global brand, creative, corporate communications, PR, executive messaging, and social media. Build an in-house creative agency, shape visual identity and corporate voice, elevate executive thought leadership, drive consistent global narrative, and measure corporate marketing impact on brand awareness and marketing-influenced pipeline.

Lead and develop a distributed Sales Engineering team supporting US Public Sector. Establish operating models, standardize discovery/demos/Proof of Value, drive technical wins on strategic opportunities, partner with sales and cross-functional teams, and manage hiring, performance, and career growth.