Senior Site Reliability Engineer (SRE)

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

You have experience building and maintaining stable infrastructure at scale, and you can reason about systems — their edge cases, failure modes, and life cycles. You're excited about setting the technical agenda and coming up with novel, broad ideas, and you regularly keep up with the newest AI advancements in observability and monitoring. You can debug complex issues across the entire stack, you're opinionated about the tools and frameworks that work best, and you know what a good SLA looks like — and can teach others how to spot one.

• You have 5+ years of experience working with open source Observability tools (e.g. LGTM stack).
• You have hands-on experience instrumenting distributed systems using OpenTelemetry and managing metrics pipelines with Prometheus at scale.
• You have hands-on experience building and iterating on AI-assisted workflows or agentic tooling, and are able to measure and improve their effectiveness.
• You have experience working with time-series data, ideally using PromQL.
• You can pick up new languages/frameworks with ease. We currently run Go and TypeScript services on Kubernetes.
• You can communicate as well as you can code. You understand the value of discussion and work best in a team that champions clear and frequent communication.

• Mentor and evangelize on observability best practices, SLIs/SLOs, and reliability culture across engineering teams.
• Contribute to and maintain Tulip's triage and remediation processes for both humans and AI.
• Help architect our systems for growth and scale.
• Implement internal tools to automate common developer tasks.
• Perform incident response and debug production issues across the entire stack.
• Design, build, and maintain the core infrastructure used by all of Tulip's engineering teams.
• Work to automate detection and resolution of recurring issues.

• Engineering team
• Edge team
• DevOps team
• Hardware team

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog-friendly office

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $150,000 - $190,000 per year.