The Senior Site Reliability Engineer will optimize platform reliability, manage Kubernetes infrastructure, deploy monitoring solutions, and collaborate on system performance.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.
Roadie is seeking a Senior Site Reliability Engineer to join our growing Technical Operations Team. We are looking for a candidate who has experience implementing site reliability principals, as well as production level Kubernetes experience. The ideal candidate is a skilled problem solver with intimate knowledge of site reliability practices, standard dev ops principles, AWS, scripting languages and Kubernetes.
What You'll Do
- Build systems that optimize the uptime and reliability of our platform, and support the management and optimization of our software delivery pipeline, observability and infrastructure operations
- Maintain, support, and engineer production and non-production Kubernetes Clusters (EKS) as well as ES, MSK, RDS, and EC (Redis) clusters
- Deploy and maintain monitoring and logging solutions based on Prometheus, Loki, Thanos, Grafana, OpenTelemetry and New Relic
- Collaborate with cross-functional teams to identify and address potential bottlenecks, optimize resource utilization, and proactively prevent system failures
- Define and manage SLO, SLI and error budgets
- Develop processes, tools and automation to reduce toil across engineering teams
- Plan and forecast service capacity and demand, assess cost optimization, and tune systems and software
- Debug production/non-production issues
- Take part in 24/7 on-call rotation
Technology We're Using Now
- Python, Ruby on Rails, Golang
- React/Redux, Objective-C and Swift, Android
- Postgres, Redshift, Redis, Kafka
- AWS/GCP
- Docker/Kubernetes
- OpenTelemetry/Prometheus/Thanos/Loki/Grafana/New Relic/Sentry
- Git/CircleCI
- ArgoCD
What You Bring
- 6+ Years in various SRE roles
- 6+ Years in various DevOPS/System Engineering roles
- 6+ Years of experience building and managing production Kubernetes infrastructure
- 6+ Years experience with popular scripting languages (Python, Ruby, Bash, etc.)
- Experience with Infrastructure as code such as Terraform or Crossplane
- Experience with CI/CD Development tools (CircleCI, etc.)
- Experience with GitOPS Tools (ArgoCD)
- Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.)
- Experience developing and maintaining YAML templating systems (Helm charts, Kustomize, etc)
- Must be able to work independently, be self-motivated and handle multiple priorities
- Comfortable working in a fast-paced agile environment
Finally, a willingness to admit what you don’t know, and learn what you need to learn quickly.
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
Top Skills
Android
Argocd
AWS
CircleCI
Crossplane
Docker
GCP
Git
Go
Grafana
Kafka
Kubernetes
Loki
New Relic
Objective-C
Opentelemetry
Postgres
Prometheus
Python
React
Redis
Redshift
Redux
Ruby On Rails
Sentry
Swift
Terraform
Thanos
Similar Jobs
Automotive • Fintech • Hardware • Payments • Travel • Financial Services
The Senior Site Reliability Engineer will automate deployment, monitoring, and incident response, collaborating with teams to improve infrastructure and manage cloud technologies.
Top Skills:
AnsibleAWSBashJavaPowershellPythonSql Server 2019TerraformWindows Server 2019
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As a Senior Site Reliability Engineer, you will maintain and enhance cloud infrastructure reliability and performance, automate tasks, and improve system design to minimize incidents.
Top Skills:
AnsibleAWSAzureBashGCPGitlab Ci/CdGoGrafanaJavaScriptKubernetesLinuxMariadbMySQLOpentelemetryPostgresPrometheusPythonTerraform
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
The Senior Site Reliability Engineer collaborates on building cloud-native infrastructure, improves monitoring, and ensures high uptime, with substantial AWS and Kubernetes expertise.
Top Skills:
AWSBashGoHelmKubernetesPythonRubyTerraform
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
