Senior Site Reliability Engineer

At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future.

[IF REMOTE] This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.

ABOUT THE JOB:  

Tapcheck gives workers access to wages they've already earned, so when our platform has a bad day, real people wait on their pay. We're turning our DevOps function into a Site Reliability Engineering practice, and we're hiring a Senior Site Reliability Engineer to be the technical anchor of that shift.

In your first year, you'll put SLOs and alerting on our critical payment paths, bring more of our cloud environment under code, run real disaster recovery tests, and make on-call quieter. This is a senior, hands-on role on a small team: you'll write code, lead incidents, and set the standards others build to.

This role offers both a remote and hybrid option. Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week. Those residing beyond this radius may be considered for a fully remote arrangement, depending on experience and business needs. 

What You’ll Do:  

• Set the Reliability Standard

  • Define tiered reliability standards for our services (availability, monitoring, recovery, on-call, and security), and run the production readiness reviews that hold new services to them

  • Lead our regional resilience work so critical payment flows keep running through a cloud region outage

  • Build security and compliance into the platform itself, so SOC 2 and PCI DSS evidence comes from the system rather than from manual collection

  Make Production Observable

  • Make sure we catch production incidents before customers do, with alerting that reaches the right person at the right time for the right reason, and almost never otherwise

  • Partner with product engineering to define SLOs and error budgets for critical user journeys, and use them to guide release decisions

  Build the Paved Road

  • Grow our internal deployment platform into a self-service, governed path to production that doesn't need a ticket to SRE

  • Make safe delivery the default, with progressive rollouts, automated rollback, and release controls teams get for free

  • Replace manual access requests and provisioning with self-service, least-privilege workflows

  • Bring our cloud environment fully under infrastructure as code, with policy as code enforcing tagging, security baselines, and cost visibility

  Run Production Well

  • Share the on-call rotation and serve as incident commander and senior escalation point for major incidents

  • Run blameless postmortems that fix systems, not people, and see the follow-up work through to done

  • Measure toil and automate it away, using AI tools where they make detection, diagnosis, or remediation faster, with guardrails suited to a regulated environment

  Raise the Bar Around You

  • Be the senior technical voice on cloud architecture and reliability, and write the design docs that turn decisions into shared practice

  • Mentor engineers on the team and across product engineering, and guide the technical work of partner and contract engineers

  • Make work and risk visible early; on this team, a slip is okay and a surprise is not

What You’ll Bring:  

• Required

  • Spent 6+ years in SRE, platform, or infrastructure engineering, running production systems where downtime had real customer or financial impact

  • Operated production workloads on Azure in depth, including PaaS compute, managed databases, messaging, private networking, and Entra ID

  • Written production-quality code in Go, Python, C#, or PowerShell, and built tooling other engineers adopted

  • Managed infrastructure as code at team scale with Terraform or OpenTofu, including modules, state, and pipeline-driven change

  • Defined SLOs or equivalent reliability targets and built the monitoring and alerting to back them

  • Led incidents as commander or senior responder, and run blameless postmortems that produced lasting fixes

  • Explained technical risk and trade-offs clearly in writing, to engineers and to non-technical leaders

  Preferred

  • Worked in fintech, payments, or payroll, where the availability and correctness of money movement matter

  • Supported SOC 2 or PCI DSS audits as the engineer whose systems produced the evidence

  • Designed multi-region resilience or run disaster recovery exercises

  • Built or contributed to an internal developer platform or self-service deployment tooling

Our Stack

Our applications are built mainly in C#/.NET, with TypeScript and Angular on the frontend and Go, Python, and PowerShell also in the mix. We run on Azure, primarily Container Apps and App Service, backed by Azure SQL, PostgreSQL, Redis, Cosmos DB, and Service Bus. Traffic reaches us through Cloudflare, Azure Front Door, and API Management, with heavy use of private networking. We manage infrastructure with Terraform, ship through Azure DevOps and GitHub Actions, run our own internal deployment platform, and are consolidating observability and on-call onto Grafana Cloud. We care far more about how you reason about reliability than whether you've used every one of these tools.

About Tapcheck:  

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. 

The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. 

How We Get Things Done:  

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.  

• Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.

• Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. 

• Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.

• Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. 

 
Why Join Tapcheck?  

• Competitive base 

• Flexible Time Off

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401K Match 

Compensation: The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. 

Equal Employment Opportunity Policy 

Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.