Develops and expands OEM, distributor, and strategic customer accounts for industrial automation solutions. Leads the sales process, presents products and services, builds executive relationships, manages forecasts and customer action plans, maintains CRM data, and collaborates internally on tailored solutions. Monitors project milestones and supports customer satisfaction, retention, market share, and revenue growth. This customer-facing role primarily operates at customer sites and may require extended travel and lifting products or displays up to 50 pounds.
PURPOSE
The Senior Sales Engineer is responsible for representing SMC in all business activities associated with new, current, and distributor account development. This position also has the responsibility to create and develop new business, new relationships to increase market share and obtain annual growth.
ESSENTIAL DUTIES
Retains and profitably grows sales through proactive management of medium to large size OEM accounts
Meet or exceed annual growth expectations on a consistent basis
- Presents all of SMC’s capabilities, services and products to current and prospective target customers
- Serves as the primary contact for assigned customers and is responsible for customer growth
- Represents the voice of the customer’s needs and goals within the organization
- Leads all aspects of the sales process, calling upon others to assist in solution development
- Own and manage customer relationship
- Develop and execute detailed customer action plan and forecast as required
- Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer’s top management team within top rated accounts
- Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
- Complete market reports as new and relevant information becomes available
- Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
- Have passed all training required by SMC
- Be competent in all SMC sales philosophy, strategies, and tactics
- Use and accurately maintain CRM: sales calls, projects, opportunities, contacts, lead, success reports, to align customer data regionally, globally as necessary
- Successfully complete other duties as prescribed by the Branch Manager/Sales Manager
- Collaborate with internal teams to develop tailored strategies aligned with client and company goals
- Monitor project timelines, deliverables, and milestones to ensure timely and successful deployment of customer initiatives
PHYSICAL DEMANDS/WORK ENVIRONMENT
- Customer facing position; with the majority time spent at customer site
- Potential travel with some extended stay away from home
- Physically capable of lifting SMC products and displays up to 50 lbs.
The Senior Sales Engineer plays a crucial role in driving client satisfaction, retention, and revenue growth through the strategic deployment of automation solutions. By fostering strong relationships and delivering value-added services, the Senior Sales Engineer contributes to the overall success and expansion of the company's industrial automation business.
For Internal Use Only: Sales001
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