Senior Relationship Manager - Relationship Excellence

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Senior Relationship Manager - Relationship Excellence (New York City)

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

Brown Brothers Harriman is currently recruiting a Senior Relationship manager to join our Relationship Excellence team. The Senior Relationship Manager (RM) has dual responsibility for relationship excellence and new business development. The Sr. RM is responsible for increasing relationship penetration with existing clients and selling white zone products to prospective clients within Latin America. Additionally, the Sr. RM is responsible for ensuring satisfaction with current BBH products and services while maximizing profitability and increasing product breadth with clients

Some of your key responsibilities include:

Relationship Excellence (RE)

• Ensure the delivery of relationship excellence to a designated client base in Latin America.
• Develop effective and strategic relationships with the most senior levels of client organizations to ensure satisfaction with current BBH products and services while maximizing profitability and increasing product breadth.
• Monitor operational issues and follow through on effective problem resolution through deep collaboration with across the BBH organization.

Business Development

• Responsible for increasing relationship penetration by selling existing and new products across the client portfolio and to prospective clients in Latin America.
• Adopt and embed BBH’s relationship management philosophy to drive insight-led selling.
• Delivers new revenue objectives from existing clients based on strong commercial insights on trends in the industry, regulatory changes, client investment strategy, and LATAM market developments.
• Translate & customize key market, strategy and regulation messaging for the client, to generate insights and opportunities to demonstrate BBH value
• Integrate product, market and client insights to drive competitive differentiation.
• Lead and/or contribute pro-actively to deal teams to ensure effective integration of client and LATAM market insights into client plans and relevant marketing materials
• Identify and coordinate innovative and integrated solutions to address clients' strategic challenges using multiple BBH products and services.
• Maintain strong visibility in industry and LATAM market – strengthen BBH brand by expanding personal and BBH network

Risk Management

• Ensures the achievement of bi-directional trust with our clients.
• Collaborates with our risk & compliance functions to ensure regulatory and Firm requirements are fulfilled, including requirements relevant to LATAM client relationships and business activity.

Coaching/Staff Supervision   

• May manage a small team of analysts. This involves assigning/reviewing work, conducting performance reviews, and providing developmental opportunities through coaching and training

Experience required

• Strong understanding and network within ETF and / or Alternative fund servicing market. 
• Excellent client-facing skills and presentation skills
• Knowledge of the regulatory environment and other external market forces impacting the asset management and financial institution industries
• Consultative, strategic relationship management & sales experience, approach and methodology
• A credible executive able to gain the confidence and trust at the highest levels within our industry
• Promotes desired culture and associated best practices
• Ability to successfully operate within a team
• Experience and evidence of executing an Insight-Led Sales Strategy
• Experience of deploying technology to support sales activity (including CRM and knowledge management tools)

Knowledge and skills:

• Communication skills with demonstrated presentation skills and excellent writing ability (writing sample required)
• Proven negotiation skills
• Professional business acumen; Ability to interact in a professional manner at all levels, both internally and externally to BBH
• Detail oriented with proven ability to see open issues to resolution

Other requirements:     

•  Spanish language abilities and knowledge of LATAM markets are desirable.
• Travel is required

Salary Range

NY: $175,000 - $245,000 + annual target bonus

MA: $175,000 - $245,000 + annual target bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.