Senior Project Manager - Multiple Locations

Requisition Number: 2378759
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Optum SPO Senior Program Manager is a strategic leadership role responsible for driving enterprise program execution, governance, stakeholder engagement, communications, and adoption across key Transformation, Innovation, and Enablement (TIE) initiatives within Optum Operations.
In the near term, this role will support the Strategic Programs Office (SPO) by leading a portfolio of high-priority programs focused on AI adoption, workforce transformation, capability development, innovation management, startup partnerships, Product Academy, organizational effectiveness, and enterprise enablement. The role serves as a critical link between strategy and execution, ensuring initiatives are delivered with strong governance, measurable outcomes, executive visibility, and cross-functional alignment.
The portfolio supported by this role includes initiatives with significant scale and impact, including AI adoption and workforce transformation efforts reaching 85,000+ employees, executive communications and reporting supporting 2,500+ senior leaders, persona-based AI learning journeys for 59,000+ frontline and operational employees, Product Academy talent pipeline initiatives, startup collaboration and proof-of-concept programs, and enterprise-wide innovation and transformation initiatives.
This position requires strong program and portfolio management expertise, executive communication skills, stakeholder engagement capabilities, business acumen, and the ability to influence senior leaders, operational teams, learning organizations, technology partners, innovation teams, and external stakeholders.
Primary Responsibilities:

• Program & Portfolio Management
  • Lead the planning, execution, governance, and performance management of strategic enterprise programs, ensuring alignment with business objectives, workforce transformation goals, and organizational priorities
  • Establish program structures, success metrics, governance frameworks, operating cadences, and reporting mechanisms to drive accountability, transparency, and measurable business outcomes
  • Manage multiple concurrent initiatives while balancing priorities, timelines, stakeholder expectations, risks, dependencies, and resource constraints
  • Drive delivery across AI, workforce capability, innovation, product development, and organizational transformation programs
  • Monitor program performance through dashboards, scorecards, KPIs, and executive reporting, providing actionable insights and recommendations to leadership
  • Identify and mitigate risks, dependencies, execution challenges, and adoption barriers through proactive stakeholder engagement and governance reviews
• AI, Workforce Transformation & Capability Development
  • Support large-scale workforce transformation initiatives focused on AI adoption, upskilling, future-ready workforce capabilities, and organizational effectiveness
  • Lead implementation and scaling of AI enablement programs, persona-based learning journeys, Copilot adoption initiatives, and workforce readiness efforts
  • Coordinate capability-building programs including Product Academy, learning pathways, talent mobility initiatives, and future skills development programs
  • Partner with business and learning leaders to identify capability gaps and develop scalable solutions aligned to long-term workforce needs
  • Support organizational adoption and sustained engagement for new tools, technologies, operating models, and capability programs
• Innovation, Startup Partnerships & Business Enablement
  • Lead coordination of innovation initiatives, startup partnerships, pilot programs, proof-of-concept activities, and external collaborations
  • Manage startup evaluation processes, business case development, pilot governance, milestone tracking, risk assessments, and Go/No-Go decision support
  • Drive collaboration between business leaders, operational teams, innovation stakeholders, and external partners to identify and scale solutions aligned to business priorities
  • Support enterprise innovation programs and transformation initiatives that improve operational effectiveness, employee experience, and business performance
  • Facilitate knowledge sharing, best-practice adoption, and continuous improvement across strategic initiatives
• Strategic Communications & Executive Engagement
  • Develop and execute communication strategies that support enterprise initiatives, organizational transformation efforts, capability-building programs, and innovation activities
  • Create executive-ready presentations, leadership updates, scorecards, newsletters, roadshow content, business cases, and stakeholder communications
  • Lead awareness, engagement, and adoption campaigns designed to drive participation, sponsorship, and sustained commitment across strategic programs
  • Ensure communications are consistent, impactful, and aligned with organizational priorities and leadership expectations
  • Measure communication effectiveness and leverage insights to continuously improve stakeholder engagement and outreach strategies
• Stakeholder Management, Governance & Leadership
  • Build and maintain strong relationships with senior leaders, business stakeholders, external partners, and supporting functions to drive alignment and execution
  • Facilitate governance forums, steering committees, executive reviews, leadership discussions, and decision making sessions
  • Influence stakeholders through data-driven recommendations, business insights, strategic consultation, and executive storytelling
  • Drive cross-functional collaboration and change readiness activities to support successful implementation and adoption of strategic initiatives
  • Serve as a trusted advisor to leadership on transformation, innovation, AI adoption, workforce capability, and enterprise enablement priorities
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• College undergraduate or equivalent experience
• Certified Project Management Professional
• 12+ years of experience in program management, strategic initiatives, transformation, organizational effectiveness, workforce enablement, innovation management, business consulting, or related disciplines
• Proven experience leading complex enterprise programs, transformation initiatives, or strategic portfolios across multiple teams, functions, geographies, and stakeholder groups
• Demonstrated experience supporting AI adoption, workforce transformation, capability-building initiatives, organizational change programs, or innovation ecosystems
• Experience managing innovation portfolios, startup collaborations, pilot programs, or external partnerships from evaluation through execution and scaling
• Experience developing leadership communications, executive presentations, newsletters, awareness campaigns, roadshow materials, dashboards, and stakeholder engagement content
• Experience leading cross-functional teams and coordinating complex initiatives across business leaders, learning functions, technology teams, operations teams, and external stakeholders
• Proven solid program and portfolio management expertise, including governance, planning, risk management, dependency management, executive reporting, and performance measurement
• Proven exceptional written, verbal, and presentation skills with the ability to translate complex concepts into concise, executive-ready communications and compelling business narratives
• Proven solid stakeholder management and influencing skills, with the ability to build trusted relationships and drive alignment without direct authority
• Proven solid analytical and problem-solving capabilities, including the ability to leverage data, metrics, KPIs, and business insights to drive decisions and measure outcomes
• Demonstrated ability to manage multiple high-visibility priorities simultaneously while maintaining execution excellence, quality, and attention to detail
• Proven solid consulting, facilitation, strategic planning, and organizational effectiveness skills

Preferred Qualifications:

• Healthcare environment experience
• Project Management for Technology environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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