As a Senior Program Manager, you'll lead high-value stream initiatives to improve customer experience, influence senior leaders, and manage large-scale programs through data-driven decisions while mentoring across the organization.
Our Opportunity:
The Sr Program Manager, CC Programs is responsible for large value stream initiatives that lead to a defect free customer experience and seamless execution. This role establishes a pipeline of initiatives for businesses and functions as a single threaded leader for defect reduction associated with the value stream you lead. You will partner directly with both internal to CC and external to CC senior leaders and cross-functional stakeholders to deliver results through improving customer experience, eliminating defects and building processes that scale.
The perfect candidate is skilled at Thinking Big and Operating at Depth, using data for decisions, collaborating with Stakeholders for prioritization, and acting on analyses. Strong written and verbal communication skills are required as this role will interface directly with executive leadership, and own prioritization of program initiative needs for your value stream. A successful Sr. program manager has a passion for simplifying complex processes, ability to influence senior executives and has proven results in delivering and managing large scale projects/programs. The leader should have experience with business strategy, operations, and building high-performing organizations. The role provides broad exposure to the strategy, operations, and leaders and will be an entrepreneurial, career-defining role.
What you'll do:- Partner directly with senior leadership to influence , prioritize and deliver initiatives across for your value stream.
- Program manage cross-functional initiatives related to change management, seeing the broader connections across value streams.
- Lead recurring business reviews to share team progress, wins, and opportunities through the utilization of data for your specific value stream.
- Establish KPIs and targets along with roadmap to provide accountability and measure success.
- Leverage SME knowledge to influence decision-making to enhance collaboration and achieve shared goals.
- Establish credibility as a trusted partner by providing valuable insights, defects and data-driven recommendations.
- Work with engineering and operations leadership to identify process bottlenecks and build solutions supported by data.
- Responsible for modeling a Lean Culture, as well as mentoring/advocacy across the entire CS network.
- Ensure mechanisms for inspection of the processes within your value stream, which could include regular Gemba walks and process reviews.
- Ability to think out of the box and scale enough to align with current growth projections. Must be flexible, have a dynamic and fresh perspective with a strong emphasis on customer experience, safety, and frugality.
What you'll need:- Bachelor's degree in a related field preferred (Technical, Business, Management)
- Six Sigma Black Belt Preferred
- Proven experience delivering large scale initiatives on tight timelines.
- Exemplary written and verbal communication skills using data to recommend and drive actions.
- Strong analytical and problem-solving skills, including experience in statistical analysis coupled with the ability to provide objective feedback and accurate root cause analysis
- Excellent project management skills and experience
- Demonstrated success in inspiring change and achieving outcomes.
- Strong written and oral communication skills that allow for effective communication across all levels of the organization.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Chewy Boston, Massachusetts, USA Office
Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.
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