Senior Program Manager

Your Opportunity

TraceLink is looking for a full-time Senior Program Manager to drive and improve our end-to-end product development lifecycle. In this role, you’ll guide our growing portfolio of cloud-based solutions from discovery through release and beyond — balancing customer needs, resource availability, and risk.

You’ll partner cross-functionally with Product Management, Engineering, Architecture, Operations, Security, Services, and Marketing to ensure we deliver high-quality, impactful solutions on time. You’ll gain a deep understanding of our business and help unite different teams toward common goals.

We’re seeking someone who consistently exceeds expectations, embraces challenges as opportunities, and maintains a strong customer focus.

What you’ll do:

• Create project plans and collaborate with technical stakeholders across Engineering, Product, Architecture, Security, and Operations

• Coordinate releases to ensure smooth, predictable, high-quality deployments

• Monitor project progress, report status and risks to executive leadership, and proactively remove obstacles

• Drive improvements in processes and team productivity across departments

• Balance structure, timelines, resources, and risk to meet delivery goals

• Strengthen relationships across the business to improve quality, delivery speed, and customer satisfaction

What we’re looking for:

• BS degree or higher in Project Management, Computer Science, Engineering, IT, MIS, or similar

• 5+ years of technical program management experience

• Deep understanding of software development life cycles (Agile and traditional) and how to tailor approaches

• Strong skills in planning, risk management, stakeholder communication, and cross-functional leadership

• Proven record leading strategic programs from concept through rollout

• Excellent documentation, presentation, and creative problem-solving abilities

• Ability to thrive independently and adapt to shifting priorities

Leadership attributes we value:

• Execution: Delivers results against aggressive timelines, removes barriers, and keeps teams aligned and motivated.

• Emotional intelligence: Inspires trust and collaboration, resolves conflicts, and communicates clearly at all levels.

• Critical thinking: Connects the big picture, identifies root causes, and proposes scalable solutions.

Preferred but not required:

• PMP or Agile certification

• Experience with software platforms and Atlassian tools (Jira, Confluence)

• Familiarity with GxP in life sciences

• Knowledge of agile development processes

Why TraceLink?

Join us to help transform how life sciences companies deliver safe, effective medicines to patients worldwide. You’ll work on technology that matters — with a team that values innovation, impact, and continuous improvement.