Senior Program Manager

About the teamThe Enhanced Markets Business Operations team is central to Zillow’s mission of making real estate transactions seamless and accessible. We use customer and market insights to design and deliver integrated home buying and selling experiences, helping turn dreams into reality and supporting Zillow’s vision for a trusted, comprehensive marketplace.

About the role

We are seeking an experienced, highly motivated Senior Program Manager like you to support Zillow’s market innovation programs - bringing our strongest product offerings, exceptional Zillow service, and best-in-class partners together in an integrated way. You will partner with multiple teams on cross-functional projects - requiring critical thinking, proactive curiosity, problem solving, and data analytics expertise to guide teams in achieving goals. You will especially leverage your advanced data querying abilities to deep dive into market trends, uncovering and illuminating data-driven insights that accelerate business growth. This high-impact role will be a key contributor to Zillow’s growth strategy in 2025 and beyond.

You Will Get To

• Analyze and synthesize program and product updates, highlighting key performance trends for stakeholders.

• Lead in-depth SQL and AI-driven analyses to identify drivers of market performance and actionable insights.

• Use data analysis and visualization tools to communicate market performance and trends.

• Quantitatively measure and enhance the buyer experience to strengthen our value proposition.

• Leverage transaction data to inform program strategy and identify market opportunities.

• Build and maintain dashboards (e.g. in Databricks, Replit, etc.) to provide visibility to key metrics and indicators.

• Gather and present cross-functional feedback to inform team priorities.

• Work remotely from anywhere in the US, with some location-based exceptions.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $124,000.00 - $198,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 7+ years of relevant experience, including at least 4 years in program management, business operations, or analytics.

• Advanced analytical skills, including expertise in SQL and proficiency with data visualization tools such as Tableau.

• Strong ability to manage multiple priorities and solve ambiguous problems independently.

• Exceptional written and verbal communication skills, with experience presenting to diverse audiences.

• Data-driven and hypothesis-oriented, with experience designing and iterating on programs.

• Self-starter with curiosity and drive to solve thorny business problems with limited oversight.

• Experience in residential real estate, mortgages, or online marketplaces is a plus.

• Bachelor’s degree or equivalent experience required; proficiency with Google Suite and project management tools.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.