Lead large-scale programs and delivery operations, ensuring successful execution and governance while managing client relationships and teams across multiple regions.
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
About the Role:
We are looking for a dynamic Senior Delivery & Program Manager to lead large-scale programs and delivery operations in a client-vendor IT services environment.
This individual will operate in fast-paced, high-stakes client contexts — with a strong focus on digital transformation across telecom, martech, and enterprise platforms.
Key Responsibilities:
- Own end-to-end delivery and program execution across global clients, ensuring delivery KPIs, OKRs, timelines, and quality benchmarks are met.
- Lead cross-functional, distributed teams across India and US time zones with strong coordination and communication cadence.
- Manage full program governance: setup, execution, and reporting (QBRs, MBRs), including demand planning, estimation, capacity, and risk.
- Drive strong stakeholder relationships and act as a trusted advisor to executive clients.
- Navigate and manage SOWs, MSAs, and vendor relationships in a commercial, compliance-driven context.
- Execute change management and continuous improvement within client environments.
- Engage in hands-on management of smaller initiatives or pilot programs to accelerate impact.
- Monitor and manage P&L, resource forecasting, utilization, and delivery metrics using modern tooling (e.g., Jira, Power BI, Smartsheet).
What You Bring:
- 10+ years in IT Services/Outsourcing in a delivery/program management capacity.
- Proven track record in Telecom, Martech, or digital transformation initiatives.
- Expertise in working with global delivery teams, especially India-US alignment.
- Deep experience managing complex client relationships, shifting priorities, and executive expectations.
- Familiarity with program governance, risk management, and reporting structures.
- Solid understanding of contractual frameworks (SOWs/MSAs) and vendor ecosystems.
- High ownership, bias for action, and the ability to operate with limited direction.
We invite you to stay connected with us by subscribing to our monthly job openings alert here. Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply. Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community. Bounteous is willing to sponsor eligible candidates for employment visas.
We invite you to stay connected with us by subscribing to our monthly job openings alert here.
Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.
Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.
Bounteous is willing to sponsor eligible candidates for employment visas.
Top Skills
JIRA
Power BI
Smartsheet
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Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
Lead high-impact programs for enterprise clients, driving digital transformation, managing delivery teams, and aligning program outcomes with business goals.
Top Skills:
ConfluenceJIRA
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