Senior Product Owner

This role leads the end-to-end delivery of complex, cross-functional program initiatives that advance Behavioral Insurance and adjacent business priorities. You will orchestrate delivery, and manage governance, risk, and compliance to accelerate time-to-value, improve predictability, and optimize program features. You’ll partner with Implementation Leads, Technology Operations, and Vitality Group to deliver measurable business outcomes with strong change management and stakeholder communication.

Position Responsibilities:

Program Management and Delivery Optimization

• Lead the delivery of complex, high-impact initiatives from inception through delivery (planning, execution, UAT, launch, warranty) using Agile, waterfall, or hybrid methods.

• Coordinate cross-functional teams and manage interdependencies.

• Ensure readiness and quality including UAT planning/execution, change management and informing stakeholders.

• Monitor and improve delivery lead times and predictability, remove systemic impediments, and address cross-team dependencies.

• Optimize workflows and processes to improve efficiency, automation, and reduce errors and re-work.

• Maintain clear, consistent communication with sponsors, stakeholders, and delivery teams; escalate risks/decisions with data-backed options.

• Produce concise executive-ready updates and storytelling on progress, risks, benefits, and trade-offs .

• Contribute to quarterly/PI planning sessions, cross-functional workshops, and logistics across book of work.

Governance, Risk, Compliance & Change

• Establish delivery cadence, decision forums, and accountability across mobile apps, web experiences, infrastructure, and Vitality Group to reduce delivery surprises.

• Support change management to increase release frequency while reducing change failure rate—enforce delivery readiness, dependency checks, and compliance standards.

• Identify, analyze, mitigate, document, and control project and technology risks; coordinate business readiness and change management.

• Support internal audits; collaborate with IT and Compliance to support controls, compliance frameworks, and resiliency/DR expectations.

Required Qualifications:

• 7+ years of experience delivering complex programs as a Program/Project Manager, or Product Owner/Manager.

• Demonstrated success managing large, cross-functional initiatives across business, operations, and IT.

• Strong command of program management mechanisms (e.g., Agile, waterfall, and hybrid delivery) and continuous delivery practices.

• Experience with governance and change management risk management, audit/compliance, and production readiness.

• Excellent communication, facilitation, and stakeholder management skills; able to influence without authority and resolve conflicts.

• Strong planning and reporting skills (project tools, Excel, PowerPoint); superior organization and documentation skills.

• Working knowledge of system design/analysis, testing/UAT, and workflow design.

• Strong partner management and cross-functional collaboration skills.

Preferred Qualifications:

• Insurance industry experience, understanding of basic concepts of behavioral science, Health & Wellness programming and foundational understanding of industry risks and regulatory environment.

• Formal project management training, exposure to Agile and Waterfall project methodologies, and superior MS Office experience.

• Experience establishing change management communications and controls to support post-delivery warranty and troubleshooting. 

• Experience coordinating UAT cases and execution, as well as cross-functional Business Readiness.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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