Senior Product Owner - ServiceNow Governance Technology Enablement (GTE)

Who we are

IT Risk and Compliance (IT RC) is an enterprise function that provides services to reduce IT, regulatory, and compliance risks. The Governance Technology and Enablement team (GTE) supports the IT RC organization with their technology and automation requirements, focused on ServiceNow Integrated Risk Management. GTE has an implementation focus; the product backlog focuses on implementing and configuring the ServiceNow IRM module to meet business needs of TJX while connecting data integrations and extending reporting capabilities. 

The Senior Product Owner on the GTE team is responsible for maintaining the product backlog. Must have ServiceNow platform and Integrated Risk Management (IRM) knowledge that guides, informs, and provides insight on what product enhancements, maintenance, and efficiencies are needed.  

• Partners with the Product Manager to understand priorities and features; ensures the team’s backlog aligns to the roadmap. 

• Ensuring that user stories are clear and concise with well-defined acceptance criteria and collaborates with stakeholders and scrum team to ensure stories are in a ready state.  

• Owns the backlog of user stories including user story creation, refinement, and prioritization. 

• Attends and actively participates in all team Agile ceremonies. 

• Stakeholder management; accountable for scope trade-offs and timeline impacts. 

• Handles Stakeholder management; interacting with 8-10 stakeholders with varied levels of technical knowledge. 

• Demonstrates working knowledge of the technical environment of ServiceNow, 

• Responsible for accepting User Stories as meeting acceptance criteria during every sprint. 

• Performs acceptance testing at story level and feature level. 

• Writes UAT test scripts. 

• Assists in release planning and supporting processes. 

• Embraces Agile principles and applies a Lean Agile mindset.  

• Ensures team risks and dependencies are identified and managed. 

• Demonstrates critical thinking skills like analytical, problem solving, open-minded, creativity. 

• Responsible for following team process and leveraging tools such as Jira, ServiceNow, and Confluence. 

• This role can be Fully Remote, aligned to EST working hours required, work within a distributed team environment. 

Successful candidates will have:

Strong communication and interpersonal skills. You will demonstrate a growth mindset with a focus on stakeholder management and Product knowledge to help the team become more effective at delivering high value features. Must have a strong sense of ownership to proactively identify opportunities for improvement and take initiative to act on them 

What You'll Bring - (Required)

• 5-8+ years of experience as Product Owner 

• Bachelor’s degree or similar work experience 

• Demonstrated knowledge and application of Agile principles and frameworks, Scrum or Kanban teams 

• Working knowledge of the technical environment of ServiceNow Integrated Risk Management 

• Communication and interpersonal skills; both verbal and written 

• Demonstrated stakeholder management skills 

• Ability to support collaborative environment with scrum team and wide stakeholder group 

• Critical thinking skills like analytical, problem solving, and open-minded curiosity 

• Experience with product backlog management tools; Jira Cloud preferred