Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
To continue to support our growth journey, we're in search of a Senior Product Manager, focused on Hardware & Supply Chain. In this strategically critical role, you will be accountable for releasing features that drive value for our internal teams and Toast customers. As part of a highly skilled and fast-paced team of Engineers, you will be responsible for defining and working the right priorities, keeping our stakeholders informed and engaged. You will drive for deep engagement and partnership with our business operations team, demoing solutions to gather feedback as often as possible as part of our agile delivery framework. This role will lead product definition for efforts across the hardware order experience, inventory related supply chain systems, and key master data infrastructure. You will be a critical member of the team and deliver high impact in an area with great opportunity for future growth.
A day in the life (Responsibilities)
- Own and deliver outcomes for high-impact strategic initiatives, from design to measured results
- Partner with engineering teams and end users to ensure designs meet requirements and provide scalable solutions with a focus on user experience and speed to delivery
- Deeply understand timelines and options utilizing both technical dependencies and near term business goals based on your intimate understanding of the outcome
- Organize ambiguous ideas and targets into detailed functional requirements, providing point of view feedback on prioritization and criticality based on deep business understanding
- Navigate the complexity of fast moving processes, recognize and advocate for best practices that will serve us long term over easy solutions to individual problems
- Own a product roadmap and effectively work with business stakeholders to refine priorities and communicate status
What you'll need to thrive (Requirements)
- Process driven and result oriented with high attention to detail.
- Bachelor’s degree in computer science, engineering, supply chain, or a related field.
- 6+ years of professional Product Management/Business Analyst experience, or focus in system implementation and transformation.
- Mastery of systems analysis, including root cause analysis and other process modeling and systems design methodologies.
- Experience with implementation and enhancements of Supply Chain Systems.
- Effective influence and negotiation skills; ability to form and build relationships with key stakeholders.
- Proficient in SQL tools and cloud product management tools (Jira, Confluence, LucidCharts, Miro).
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
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