ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
About the Role
You will be responsible for driving the transition from sales-led to digital-first expansion and renewal motions. You’ll own the post-purchase experience across ZoomInfo’s self-service and product-led growth (PLG) ecosystem, focusing on how we drive engagement, retention, expansion, and support for self-service customers. Your work will deepen customer relationships, unlock scalable growth, and reduce manual effort through automation, including AI agents that handle common support needs. You will lead cross-functional initiatives that scale renewal workflows, improve digital buying experiences, and drive long-term customer value through self-service.
What You’ll Do:
- Own the end-to-end post-purchase PLG journey for self-service customers, including billing, value realization, renewals, and expansion.
- Lead cross-functional programs that increase retention and identify new growth opportunities.
- Drive the transition of accounts from sales-led to digital-first expansion and renewal motions.
- Deploy AI agents and automation to reduce support volume and deliver faster customer resolutions.
- Define KPIs, measure funnel performance, and iterate based on customer behavior and business impact.
- Own and advance self-service post-purchase capabilities - including renewals, billing flows, policy automation, and cancellation flows.
- Drive cross-functional execution for Commerce and PLG initiatives by translating business strategy into delivery across stakeholder and technology teams: Business Technology, RevOps, Finance, Product, and Marketing.
What You Bring:
- 5-8+ years of product management experience
- 3–5+ years of experience in commerce/PLG within a SaaS environment
- Deep familiarity across the Quote-to-Cash lifecycle and Salesforce as system of record
- Hands-on experience with payment processing systems and workflows
- Experience integrating AI into self-service motions to automate support, streamline post-purchase tasks, and improve customer outcomes
- Strong understanding of post-purchase SaaS workflows and usage-based pricing models
- Excellent cross-functional leadership and stakeholder management skills
- Data-driven and comfortable operating in iterative, test-and-learn environments
- Proficient in analytics tools such as SQL, Tableau, or similar to uncover insights and guide decision-making.
- Hands-on, proactive, and detail-oriented; able to drive alignment and execution across teams
#LI-Hybrid
#LI-AP
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Top Skills
ZoomInfo Waltham, Massachusetts, USA Office
275 Wyman St, Waltham, MA, United States, 02451
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