Senior Product Manager, Cloud Onboarding & Tenant Management

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking a Senior Product Manager, Cloud Onboarding & Tenant Management to join our team. This is a hybrid opportunity based in our Waltham, MA office.

Job Summary

The Senior Product Manager, Cloud Onboarding & Tenant Management will drive the strategy, roadmap, and delivery of the systems and workflows that connect Imprivata's business applications to its product platform — with a focus on tenant provisioning and entitlements. This role owns the product experience that determines how a customer's purchase, renewal, or entitlement change in Salesforce becomes a provisioned, correctly-scoped tenant and license state within Imprivata's Identity Cloud Platform (ICP). The Senior Product Manager will partner closely with the Salesforce and ICP engineering teams, as well as Sales Operations, Finance, Customer Success, and Security, to turn business-process needs into reliable, auditable, and scalable integration capabilities. The ideal candidate brings strong product judgment, technical depth in B2B SaaS provisioning and entitlement models, and the ability to balance data integrity, automation, and time-to-value for customers and internal teams alike.

Duties and Responsibilities

• Own product strategy and roadmap for integration capabilities spanning tenant provisioning, entitlements, and the Salesforce-to-ICP data and workflow pipeline.
• Own the onboarding experience for customers adopting products or features that leverage the Imprivata Cloud Platform (ICP), ensuring provisioning, setup, and activation are clear, reliable, and scalable.
• Partner with product managers across teams implementing features that leverage ICP to ensure provisioning and customer onboarding processes support efficient internal operations and a smooth customer experience.
• Own the integrations and internal tooling that enable customer-facing teams to monitor tenant health, investigate provisioning and entitlement issues, and efficiently troubleshoot tenant configuration and lifecycle problems.
• Lead discovery with Sales Operations, Finance, Customer Success, and Support to identify high-value provisioning and entitlement automation opportunities.
• Translate business requirements into clear use cases, data contracts, success metrics, rollout plans, and admin/API experience patterns for provisioning and entitlement flows.
• Partner with the Salesforce and ICP engineering teams to define and deliver reliable, observable integrations with clear SLAs/SLOs around provisioning latency, entitlement accuracy, and tenant lifecycle state.
• Drive standards-first, API-driven integration between Salesforce (CPQ, Order Management) and ICP, minimizing manual and error-prone provisioning steps.
• Define and track health metrics for the provisioning and entitlement pipeline (e.g., time-to-provision, entitlement drift/discrepancy rate, manual override volume) and drive continuous reduction of manual intervention.
• Work with Engineering teams to break epics down into stories; refine stories with business rules, acceptance criteria, and data validation requirements.
• Prioritize backlog to align with release plans; plan stories for future sprints.
• Track progress via daily standups and retrospectives, and problem-solve for delivery risks, especially around cross-system data consistency.
• Support go-to-market, enablement, and expectation-setting with Sales, Sales Operations, Support, Services, and Customer Success regarding provisioning timelines and entitlement behavior.
• Communicate roadmap, priorities, risks, and tradeoffs clearly to executives, cross-functional stakeholders, and the Salesforce/ICP engineering teams.
• Apply LLMs and coding assistants where appropriate to accelerate requirements analysis, data mapping, and workflow prototyping.
• Other duties as assigned and required.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience
• 4+ years of product management experience in enterprise software or SaaS, with direct experience in provisioning, entitlements, licensing, or order-to-activation systems.
• Experience shipping integrations or platform capabilities that connect a CRM/ERP system (e.g., Salesforce) to a product or identity platform.
• Working knowledge of entitlement and tenant lifecycle concepts: provisioning, activation, upgrades/downgrades, renewals, suspension, and deprovisioning.
• Demonstrated ability to turn ambiguous cross-functional business problems into product strategy, prioritized requirements, and shipped outcomes.
• Agile Scrum experience as Product Owner and/or Scrum Master.
• Excellent communication, stakeholder management, analytical, and cross-functional leadership skills.
• Familiarity with LLMs and coding assistants (e.g., Claude, GitHub Copilot, ChatGPT) and their application to product management workflows.
• Up to 10% travel required.

Preferred Qualifications:

• Direct experience with Salesforce (CPQ, Order Management, or platform APIs) from a product management perspective.
• Healthcare IT, security, privacy, or regulated-industry experience.
• Experience with identity/access concepts (SSO, SCIM, directory sync) as they relate to tenant and entitlement provisioning.
• Familiarity with cloud/SaaS operations including SLOs, observability, incident response, and runbooks for provisioning pipelines.

This position offers a total compensation range of $160,650.00.00 to $171,150.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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