Appcues is building the future of customer lifecycle engagement — and design is central to how we get there. As we scale toward enterprise-grade, AI-powered solutions, we’re looking for a Senior Product Designer to bring exceptional craft, taste, and judgment to the experiences our customers depend on every day.
In this role, you’ll take a well-established design vision and bring it to life — finalizing the details that separate good from great, making sharp trade-off calls when design ideals meet product realities, and adjusting on the fly as customer insights sharpen what we should ship. You’ll be our only designer, working across multiple product and engineering squads, so this role rewards someone with strong instincts, a high quality bar, and the judgment to know what matters when not everything can.
Why This Moment
Appcues is at a turning point. We’re relaunching the company around a new product, and we’re rebuilding from the inside out. That means the work is real, the pace is fast, and the impact you’ll have is outsized — the things you ship will shape what this company becomes.
We’re looking for someone who’s here to hustle. People who put in the time, take ownership, and care enough to push past “fine.” We work hard, we ship fast, and we make space to enjoy the ride together.
What You'll Do
Take a defined design direction and execute it with precision, finalizing the details that elevate a feature from functional to delightful
Make confident trade-off decisions where design ideals, product needs, technical constraints, and timelines collide — without losing the thread of what matters most
Adapt designs in real time as customer research, usage data, and prototype feedback reshape the problem
Use AI fluently across your workflow — for research synthesis, exploration, prototyping, and compressing the path from idea to artifact
Own the end-to-end design of meaningful features and flows, from problem framing through high-fidelity execution and post-launch refinement
Partner closely with Product and Engineering across multiple squads, fluidly context-switching without losing quality or momentum
Apply and extend our design system thoughtfully, contributing patterns back as you go
Raise the quality bar through strong critique, generous collaboration, and consistent craft
What We Are Looking For
5+ years of product design experience, ideally with B2B SaaS, platforms, or complex products
A portfolio that demonstrates great taste — clear visual judgment, strong information hierarchy, and care for the details
Uses AI as part of your day-to-day design practice — come ready to show concrete examples of how AI tools have changed how you research, ideate, prototype, or ship
Strong instincts for design vs. product trade-offs, with a track record of shipping high-quality work on real timelines
Thrives as a solo designer in a fast-paced environment — self-directed, decisive, and able to hold quality high while working across multiple squads at once
Fluent in customer research and product data, with the judgment to know when to lean in and when to ship
Appcues Boston, Massachusetts, USA Office
177 Huntington Ave Ste 1703, PMB 94414, Boston, Massachusetts , United States, 02115
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