Jobs at Appcues
7

All Jobs
All Jobs
Design + UX
Dev + Engineer
Operations
Sales
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Implementation Engineer

Appcues
Greater Boston Area
2 days ago
The Implementation Engineer is responsible for all things implementation-related within the Appcues ecosystem. They are the first point of contact when it comes to how to get Appcues implemented and setup, starting from the very first CSM kick-off call throug the customer lifecycle. They are proficient in CSS, HTML and JS and are constantly trying to up their tech game by learning about new frameworks.

Renewals Manager

Appcues
Greater Boston Area
6 days ago
Responsible for all assigned contract renewals, which includes partnering with customers and internal team players (Customer Success Managers and Account Executives) to ensure timely and accurate execution. Ownership of contract processes and customer communications including usage upgrades and related renewals. Responsible for working with internal team players to convert customers paying monthly into paying annually.  Creating, updating and innovating new functional processes, playbooks and supporting materials for renewals at Appcues. Enlist the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer satisfaction. Working with the CSMs and customers on difficult situations with an eye for problem solving. Establish and maintain effective, cooperative working relationships with customers. Communicate and effectively partner with Finance to develop new strategies for revenue generation. Lead discussions around forecasting and pipeline status with internal stakeholders (i.e. maintain renewal schedule and forecast up to 120 days out).

Customer Success Manager

Appcues
Greater Boston Area
1 week ago
We’re building a team of driven, focused, smart people who want to make a meaningful impact on the success of our customers. To us, customer success doesn’t mean support or account management; it means helping customers reach their desired outcomes and building an amazing experience in the process.  In this role you'll be an extension of a customer’s team, ensuring their success through effectively using Appcues to reach their goals. You will

Business Development Representative

Appcues
Greater Boston Area
1 week ago
The BDR role will give you an incredible introduction to sales and the startup, SaaS business model. There are thousands of potential customers fits. Your job will be to engage and interact personally and thoughtfully via email and phone. Ultimately, you'll generate leads to book appointments and partner with our Account Executive team to develop your sales skills. Our Business Development Representatives play a crucial role in our sales cycle as the first point of contact for prospects. We're growing fast and looking for individuals looking to grow their sales career. 

Senior Product Designer

Appcues
Greater Boston Area
1 week ago
We're looking for an experienced product designer who can be a trusted member of our user-focused product teams and help guide them to useful and usable outcomes. You'll participate in all phases of the process, from user research, to whiteboarding and problem solving, to prototypes and high-fi mockups, to user testing, and following through with development and continued care and ownership. We expect you to be able to effectively execute each part of the process, but also work closely with the design team as we balance our skills and learn from each other.

Sr. Software Engineer (Backend)

Appcues
Greater Boston Area
1 week ago
Design and implement high-uptime distributed data services in Elixir, JavaScript, or whatever the task calls for. Provision, tune, and maintain data persistence layers such as DynamoDB, Postgres, Redis, S3, Firebase DB, Redshift, etc. Measure, monitor, and ensure the performance and availability of the Appcues platform. Configure and automate system testing and deployment in the AWS and Google clouds. Act as an architect, technical lead, mentor, and project manager as required. Perform expert-level debugging of complex, multi-system issues. Integrate dozens of external SaaS products into Appcues services. Work with customers directly for integration, support, and occasional custom development, all while committing to the privacy and security of customers' and end users' data. 

Sr. Software Engineer (Front-End)

Appcues
Greater Boston Area
1 week ago
Web development in HTML, CSS, and JavaScript to support and extend our customer-facing WYSIWYG editor, analytics dashboards, and management interface, as well as our end-user-facing JavaScript SDK. Conception, design, and user-testing of new features and products, with an eye toward rapid iteration and agile processes. Creating microservices when necessary, to support new frontend initiatives with a minimum of duplicated code. Working with design, customer success, technical support, and sales to translate customer needs into working code and tight UX.