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Available Location: Lisbon, Portugal
Role Summary
We're looking for a skilled and experienced Post-Sales Strategy & Operations Manager to join our Post-Sales Strategy & Operations team. The Post-Sales Strategy & Operations Manager will partner closely with Customer Success, Professional Services, Technical Account Management and Customer Education leadership to streamline processes, manage tools, operationalize the business strategy, guide data-driven decisions, and optimize for growth.
Role Responsibilities
Role Requirements
Role Summary
We're looking for a skilled and experienced Post-Sales Strategy & Operations Manager to join our Post-Sales Strategy & Operations team. The Post-Sales Strategy & Operations Manager will partner closely with Customer Success, Professional Services, Technical Account Management and Customer Education leadership to streamline processes, manage tools, operationalize the business strategy, guide data-driven decisions, and optimize for growth.
Role Responsibilities
- Collaborate with cross functional teams across Global Services to design and implement strategies to drive customer success, retention and revenue growth
- Perform analysis and optimize post-sales operational processes, including onboarding, delivery, and support, to ensure efficiency, scalability, and customer satisfaction
- Develop and track key performance indicators (KPIs) to measure customer health, satisfaction, and retention, and inform data-driven decisions
- Enable Customer Success leadership to make data driven decisions through reporting on renewals, business reviews, retention, and expansion metrics.
- Build data packs for quarterly business reviews and planning and publish through Tableau or Looker dashboards
- Build and maintain process documentation
- Shadow strategic initiatives and build decks that tell data driven recommendations to drive change
- Execute quarterly quota setting and compensation processes
Role Requirements
- Minimum of 5+ years of Sales/Business Operations or Technology Consulting experience.
- Demonstrative executive presence and ability to influence at all levels of the organization.
- Self-starter with ability to function independently and in a timely manner.
- Strong analytical skills and problem solving skills
- Strong verbal and written communication skills.
- Ability to manage your own workload and adjust priorities to work efficiently and meet deadlines
- Experience working in a SaaS company is a plus
- Experience supporting reporting and crediting initiatives for a sales department.
- Experience working with Salesforce, Gainsight and Boostup is a plus
Cloudflare Boston, Massachusetts, USA Office
Boston, MA, United States
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
