Senior People Success Partner

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

The Senior People Success Partner provides effective HR operational services and advice to business leaders to support the delivery of Equip’s organizational objectives and outcomes. The Senior People Success Partner is an internal consultant on all People-related matters, including employee relations, performance management, and talent planning. This role acts as an employee champion, leadership coach, and strategic thought partner across all aspects of the employee life cycle from onboarding to offboarding. This role guides leaders to manage and resolve complex employee relationships and performance management issues as well as facilitates partnerships across the People team to deliver value-added services to management and employees that reflect Equip’s business objectives.

Responsibilities

• Provide day-to-day guidance and support to leaders at all levels for regular People needs including, but not limited to, employee relations issues, performance issues, team dynamics, conflict resolution, and career development.

• Mentor and advise leaders at all levels to effectively and efficiently resolve routine employee relations or performance issues following best practices.

• Manage complex employee relations and performance issue cases for assigned business functions and teams. Conduct effective, thorough, and objective investigations.

• Work closely with leadership to improve relationships with employees, build morale and engagement, and increase productivity and retention.

• Advise leaders within assigned business functions on hiring decisions and workforce planning, ensuring alignment with overall organizational strategy.

• Enable successful execution of annual performance management programs for assigned business functions.

• Develop and collect relevant People data and reporting to analyze trends, develop solutions, and inform strategic business decisions.

• In partnership with People Operations, ensure adherence to compliance programming, initiatives, and policies.

• Own and execute special projects and initiatives as assigned.

• Maintain an effective level of understanding the business’s financial position, objectives, culture and competition.

• Perform other duties as assigned.

Qualifications

• 5+ years of relevant experience serving as an HR Business Partner for a high-growth organization.

• PHR, SPHR, or other HR certification preferred.

• Demonstrated experience resolving complex employee relations issues.

• Strong working knowledge of multiple HR disciplines, including compensation practices, employee relations, diversity, equity, inclusion and belonging, performance management, and federal and state respective employment laws.

• Exceptional interpersonal and customer service skills including the demonstrated ability to build meaningful relationships with leaders at all levels as well as the demonstrated ability to understand someone’s needs, offer solutions, and follow up to ensure resolution.

• Self starter with demonstrated experience taking initiative to continuously improve processes and systems.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to to meet deadlines.

• Strong analytical and problem-solving skills.

• Proficient with Google Suite products.

• Excellent verbal and written communication skills with the ability to lead and facilitate trainings.

Time Off:

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

• Generous parental leave.

Core Benefits:

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

  • Equip pays for a significant percentage of benefits premiums for individuals and families.

• Spring Health, a 100% employer-paid mental health benefit through Guardian.

  • You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!

• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.

• 401K Option!

Work From Home Additional Perks:

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.

• $250/month stipend to use a co-working space.

• Initial work-from-home stipend of up to $500.

  • Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).

• Company Laptop.

Physical Demands

Work is performed 100% from home. May require travel from time to time. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at [email protected].

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