Senior Payroll Tax Specialist

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
A Brief Overview
The Sr. Payroll Tax Specialist is responsible for providing timely and accurate support of multi-state payroll tax related activities.
What you will do

• Partners with internal colleagues / clients / customers to resolve case creation/closure and Service Orders​​
• Case inquiries and follow up, email support and phone queue support​​
• Resolves moderate complexity, high volume tasks related to workflow, as assigned​
• Communicates internally with colleagues and externally via client cases, email and telephone as primary customer support for Payroll Tax Compliance, Reporting, and W2 support
• Works proficiently in Salesforce to document customer inquiries and resolution
• Processes various data related tasks withing the Payroll Tax organization such as payments, reports, check requests, registrations, and filings.
• Escalates identified customer concerns or tax changes to leadership
• Helps support newer Specialists as a SME.
• Performs other duties as assigned
• Complies with all policies and standards
   

Education Qualifications

• General education, vocational training and/or on-the-job training required
   

Experience Qualifications

• Typically 4+ years Payroll tax experience required
   

Skills and Abilities

• Strong attention to detail and ability to produce accurate, quality work product (Intermediate proficiency)
• Excellent interpersonal and communication skills (Intermediate proficiency)
• Strong analytical, organizational and problem-solving skills (Intermediate proficiency)
• Proficient in Microsoft Office Suite (Intermediate proficiency)
• Proficient understanding of US payroll tax including federal, state, and local laws and regulations (Intermediate proficiency)
• Ability to maintain high level of confidentiality (Intermediate proficiency)
• High commitment to professional ethical standards and a diverse workplace (Intermediate proficiency)
• Ability to follow established procedures in a timely manner (Intermediate proficiency)
   

Licenses and Certifications

• Certified Payroll Professional (CPP)-APA preferred
• Fundamental Payroll Certificate preferred

Work Environment
 

• Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
   

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.