Senior Operations Analyst

About Topline Pro

We’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of 70+ rockstars with plans to expand more in 2025. We serve thousands of local service businesses and were named as one of the 2023 and 2024 top 50 Tech Companies building for SMBs.

We're YC-backed and well funded with several years of runway, and we’ve experienced rapid growth in the past year. We're in a phenomenal position to scale—with the financial foundation, product-market fit, and momentum to go big. You’ll be joining at an inflection point—where the groundwork is laid and the path to massive impact is clear.

We’re looking for a systems-minded operator to join BuildOps — our internal engine for efficiency and scale. This role is part builder, part analyst: you’ll act like an internal product manager, partnering with leaders across Sales, Customer Success and Support, and Service Operations to identify pain points, scope team needs, and design elegant solutions. Then you’ll roll up your sleeves to build them — using automation and low-code tools to develop internal products, streamline workflows, and eliminate manual work.

The tools you create will become the backbone of how our teams operate, turning great teammates into 10x performers by removing friction, unlocking speed, and enabling smarter execution at scale. If you thrive at solving messy operational problems with clean systems — and want to have direct impact on how a fast-growing company runs — we want to meet you!

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

⚡ What you'll do

• Collaborate with internal teams to identify areas for improvement; gather operational and technical requirements to inform potential solutions

• Develop tools (e.g. internal applications, automated workflows) that solve key business problems and 10x the effectiveness of our customer-facing teams

• Partner with Sales, Customer Success and Support, and Service Operations to ensure successful adoption of tools and workflows

• Monitor performance and usage of internal workflows & tooling to identify opportunities for improvement

• Proactively identify challenges and bottlenecks, conduct tests to validate hypotheses, and recommend strategies for optimization

🎯 What we’re looking for

• Minimum of 3 years of industry experience in a technical or analytical role across Operations, Product, Data, or Engineering, ideally within a fast-paced or high-growth environment.

• Proven ability to design and implement systems that improve efficiency, reduce manual work, and scale with the business

• Strong comfort with technical tools such as SQL, Excel/Sheets (advanced), APIs, and low-code/no-code platforms (e.g., Retool, Zapier)

• Ability to break down complex, ambiguous problems into clear steps and drive execution with minimal oversight

• A natural collaborator who can work cross-functionally with Sales, Customer Success, and Engineering teams to align on priorities and drive outcomes

• Excellent written and verbal communication skills, with the ability to explain technical solutions to non-technical teammates

• Strong organizational skills, attention to detail, and a bias toward action

• Based in Boston and excited to work from our Downtown office 5 days a week

• Team player with a passion for learning

• Self-starter who finds comfort in ambiguity

• Goofball who loves having fun

• Eager to learn and grow in operations and tech!

🙌 What we offer

• Competitive cash compensation ($110k-$125k) + equity package

• Full Medical, Dental and Vision Health Coverage

• Computer and workspace enhancements

• Monthly stipend for mental and physical health

• 401(k) plan (non-matching)

• Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year

• Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros

Compensation Range: $110K - $125K