Senior Marketing Operations Specialist

The Senior Marketing Operations Specialist  is a senior independent contributor on our Lifecycle Marketing Team. This person must be able to determine how marketing automation can grow a business and creatively reach various audiences through email and SMS marketing. They should have experience working with and leading email strategy for various types of clients (B2B, SaaS, B2C, e-commerce, etc.), and expertise in leveraging marketing/sales platforms to drive results for clients. They must have experience working across teams (particularly paid social, paid search, and e-commerce) and focusing on the technical and analytical aspects of marketing campaign execution. This role involves managing the marketing automation platform, ensuring data accuracy, and leveraging data to drive marketing decisions.
What You'll Do:
 

• Executing and managing marketing campaigns across various channels
• Audit existing client accounts to identify strategic opportunities and areas to improve data quality 
• Administering marketing automation systems and ensuring database hygiene
• Defining goals, success metrics, and reporting on marketing program results
• Implementing MAP & CRM setups from scratch based on client priorities as well as best practices 
• Strategizing the layout of, setting up and managing marketing automation workflows.
• Building out lead scoring models and implementing lead routing workflows
• Creating nurture programs
• Assisting in the planning and execution of email marketing campaigns.
• Coordinating with cross-functional teams to ensure campaign alignment, and data is flowing properly. 
• Collecting, organizing, and maintaining marketing data- site, integrated platforms, historical, and third party data.
• Cleaning up CRMs by developing strategies to deal with data that needs to be archived, enriched or cleaned out the system. 
• Managing databases and CRM systems.
• Ensuring compliance with privacy and communication regulations

What You'll Bring:
 

• 5+ years of marketing automation experience (agency experience preferred)
• 3+ of those years in a marketing operations focused role 
• Expertise in various email marketing service providers and marketing automation technologies like Hubspot, Klaviyo, Pardot etc.
• Proven track record with cross-functional collaboration and achieving high customer satisfaction
• Experience working with B2B and ecomm clients   
• Expertise in defining, managing, and optimizing marketing automation workflows
• Expert knowledge of database management concepts and best practices
• Demonstrated capabilities when it comes to data compliance management 
• Expertise with pulling performance and engagement metrics and producing data-driven insights and reports
• Experience with Salesforce, Google Analytics, Shopify/WooCommerce, HTML, and/or API integrations a plus
• Capable of handling multiple tasks with competing priorities under minimal supervision
• Outstanding interpersonal skills and superior communication skills
• Strong attention to detail and organizational skills - must be very detail-oriented and able to manage multiple projects and tight deadlines

Benefits and Perks We Provide
 

• Remote Workplace. You have the option to work at our office in Boston or remotely in the United States.
• Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
• 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
• Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
• Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
• Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
• Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
• Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.

What We Believe

At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

Who We Are 

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.
 

Salary Range: $60,000-$90,000
We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.