We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Manager, Strategy and Operations, is a key member of the Health100 and Pharmacy & Consumer Wellness (PCW) Digital & Technology team. Through integrated planning, internal communications, and performance reporting, this role keeps key strategic initiatives on track, priorities moving, and progress visible to leaders.
The ideal candidate brings strong technical and business acumen, exceptional relationship-building skills, and strong organizational skills, with the ability to turn complex technical information into clear, actionable insights for leadership.
Key Responsibilities
- Monitor and report on the progress of strategic initiatives, collecting insights and providing updates on key milestones and metrics so leaders have a clear view of where work stands.
- Create compelling communications and presentations for senior executives and stakeholders, synthesizing complex technical information from engineering and product teams into clear, actionable insights for leadership.
- Contribute to integrated planning, internal communications, and performance reporting across PCW Digital & Technology.
- Lead strategic initiatives and projects by defining scope, developing implementation plans, and monitoring progress to ensure timely and successful execution.
- Serve as a liaison for cross-functional teams, strengthening collaboration and operational excellence and identifying process improvement opportunities.
- Conduct market, competitive, and financial analysis, including benchmarking, forecasting, and investment evaluation, to inform strategic decisions and identify areas for growth and improvement.
- Support special projects as assigned.
Required Qualifications
- 8+ years of experience in strategic planning, operational leadership, and program execution within a technology organization.
- 5+ years in project management.
- 5+ years of experience in executive communications strategy within technology, health insurance, or related industries.
- Strong understanding of technology and operations, with the ability to solve complex problems and drive cross-functional change.
Preferred Qualifications
- Experience operating in a Chief of Staff, strategy & operations, or business operations capacity supporting senior leadership.
- Experience establishing new processes and operating rhythms within a fast-moving or evolving organization.
Education
- Bachelor’s degree or, equivalent experience (High School diploma + 4 years relevant experience).
Pay Range
The typical pay range for this role is:
$67,900.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health Boston, Massachusetts, USA Office
Boston, Massachusetts, United States, 02114
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