Senior Manager – ServiceNow Program Suite

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Senior Manager – ServiceNow Program Suite

Crowe is seeking an experienced and strategic leader to join our growing ServiceNow Cloud Solutions practice. As a Senior Manager, you will lead enterprise ServiceNow Program Suite implementations while driving business development, executive client relationships, and practice growth. This role is ideal for a consulting leader who combines broad ServiceNow platform expertise with strong delivery leadership and a passion for building high-performing teams.

Responsibilities

• Lead enterprise ServiceNow Program Suite implementations from strategy through deployment, ensuring successful delivery, financial performance, and client satisfaction.
• Serve as a trusted advisor to executive client stakeholders, helping define ServiceNow roadmaps and digital transformation strategies.
• Oversee multiple client engagements, providing leadership to Managers, Senior Consultants, Solution Architects, Developers, and project teams.
• Lead business development activities including executive presentations, solution demonstrations, proposals, Statements of Work (SOWs), and sales pursuits.
• Build and expand executive client relationships while identifying opportunities to grow existing accounts and develop new business.
• Mentor and develop consulting team members, supporting recruiting, coaching, performance management, and career growth.
• Drive practice development through delivery methodologies, implementation accelerators, thought leadership, and collaboration with ServiceNow and alliance partners.
• Partner with practice leadership on staffing, utilization, forecasting, project financials, and overall practice performance.

Basic Qualifications

• 8+ years of professional consulting or technology implementation experience.
• 7+ years leading enterprise ServiceNow implementations and consulting engagements.
• Broad ServiceNow platform experience with deep expertise in one or more solution areas, including IRM/GRC, SecOps, ITSM, ITOM, SPM, CSM, HRSD, App Engine, or related ServiceNow products.
• Proven success leading multiple complex implementations while managing project financials, delivery quality, and executive client relationships.
• Experience driving business development through proposals, demonstrations, executive presentations, and account expansion.
• Experience leading and developing consulting teams.
• Bachelor's degree required.
• Willingness to travel as needed for client engagements.

Preferred Qualifications

• Strong understanding of enterprise ServiceNow architecture and platform strategy.
• Excellent leadership, communication, presentation, organizational, and problem-solving skills.
• Experience collaborating with ServiceNow account teams and alliance partners.
• Demonstrated success growing consulting practices and expanding client relationships.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications
• Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) or equivalent advanced ServiceNow certifications are a plus

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We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The application deadline for this role is 07/10/2026.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $135,800.00 - $286,400.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

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