Senior Manager, Product Innovation

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Design and launch agent-first workflows across the enablement logistics stack — audience selection → cohort creation → checklist assignment → comms → transcript write-back.
• Prioritize and iterate quickly, aligning thin slices of delivery (80% > 100%) to clear KPIs and dependencies.
• Prototype with AI coding assistance and low-code tools, wiring lightweight services/APIs before partnering with Engineering to harden and scale.
• Instrument impact by maintaining always-on dashboards (automation %, time-to-launch, transcript freshness, rubric coverage, adoption/CSAT).
• Package wins into reusable templates and best practices, enabling other teams to replicate successes.
• Engage cross-functionally with end users, technical partners, and leadership stakeholders — presenting insights, aligning direction, and driving adoption of new AI-driven workflows.
• Stay at the forefront of AI in enablement, testing emerging agentic AI tools, pushing boundaries of adoption, and helping Salesforce define the Digital Workforce future.

• 6+ years of experience in product management, sales operations, enablement, or strategic program management roles.
• Proven ability to design, test, and iterate workflows in fast-moving, ambiguous environments.
• Strong familiarity with Salesforce platform capabilities (Sales Cloud, Slack, Data Cloud) and experience with rapid prototyping using AI or low-code tools.
• Data-driven mindset with experience instrumenting KPIs and using insights to drive iteration and adoption.
• Exceptional communication and storytelling skills — able to simplify complexity and influence cross-functional stakeholders.
• Passion for agentic AI and how AI can power enablement, readiness, and sales productivity.
• A “get-it-done” operator with a bias for action, comfortable with both strategy and hands-on execution.

• Experience designing and delivering AI/agent-first workflows with real end-user feedback loops.
• Background in sales enablement, field readiness, or productivity tooling.
• Familiarity with consulting-style problem solving (strategy consulting, AI transformation, or workflow automation).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For Washington-based roles, the base salary hiring range for this position is $155,400 to $213,800.

For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.

For Massachusetts based roles, the base salary hiring range for this position is $155,400 to $213,800.