Senior Manager, Post Sales Operations

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
The Senior Manager, Post Sales Operations will lead a team supporting customer success, renewals, and advisory services by driving operational excellence, strategic planning, and data-driven insights. This role partners closely with cross-functional leaders to optimize business performance and foster continuous improvement in a dynamic, fast-paced environment.

• Collaborate with customer success, renewals and advisory services leaders to run their businesses
• Ensure operational rigor through the administration of weekly KPI reviews, MBRs and executive readouts
• Support fiscal year planning, target and OKR setting, and conduct ad-hoc analytics to uncover areas for growth
• Manage a team of business analysts across customer success, renewals and advisory services organizations

• +10 years of progressively increasing responsibility in Sales Operations, Strategy, BizOps, or Analytics roles within a technology company and/or experience at a top-tier consulting firm.
• Experience in people leadership; coaching, mentoring and developing future leaders.
• Strong business acumen and executive presence, with the ability to influence cross-functional stakeholders and executive leadership.
• Superior analytics and Excel skills: You know what questions to ask, what the data says, and what actions to take based on the results.
• Comfort operating independently in a fast-changing environment, with multiple teams relying on you.
• Ownership mentality: You take pride in your work and view what you do as a part-owner and builder of the organization.
• Ability to communicate data effectively: You can create compelling presentations and lead executives through data deep-dives.
• Strong partnership skills: You understand that an organization comprises diverse parts and relish influencing other teams and co-piloting cross-team initiatives.
• Process improvement expertise: Continuous improvement is part of your DNA. You can enhance business processes from diagnosis to documentation to execution.
• Ability and desire to cover a range of activities, from C-level presentations to hands-on data deep-dives.
• A bachelor's degree or equivalent is required. A MBA or relevant advanced degree is preferred.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $180,900 - $236,175
Zone B: $162,900 - $212,675
Zone C: $150,300 - $196,225
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .