Senior Manager, Global Services

At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.

• Partner with Sales to position, scope, and sell Services to prospective and existing customers, ensuring alignment to value-driven outcomes.
• Develop, lead, and inspire a regional team of Solution Delivery Managers, Customer Solution Architects, and Customer Solution Engineers to deliver exceptional customer engagements and Amperity solutions.
• Guide and oversee a portfolio of customer projects to ensure they are delivered on-time, within budget, and achieve the expected customer business and technical outcomes.
• Build and manage a financially sustaining regional business that consistently meets or exceeds Services Bookings, Revenue, and Gross Margin targets.
• Operate as a key regional leader, working cross-functionally with Sales, Customer Success Managers, Marketing, Product, Engineering, and Support to drive integrated customer outcomes.

Leadership & Team Development

• Define, build, and lead a high-performing regional professional services team.
• Recruit, coach, and mentor Solution Delivery Managers, Customer Solution Architects, and Customer Solution Engineers.
• Establish career growth paths, skills development programs, and a culture of accountability and customer-centricity.

Customer Engagement & Delivery Excellence

• Serve as an executive sponsor and escalation point for customer projects in the region.
• Drive consistent delivery excellence across the regional portfolio, ensuring projects meet or exceed business and technical objectives.
• Oversee adoption of delivery frameworks, governance processes, and best practices to ensure transparent, predictable, and high-quality customer outcomes.

Sales & Services Alignment

• Partner with regional Sales leadership and teams to drive Services positioning, scoping, solutioning, and delivery.
• Integrate services seamlessly into new customer sales cycles and existing customer expansion motions.
• Ensure repeatable, accurate, and compelling services proposals that align to customer imperatives and desired outcomes.

Financial & Business Management

• Own regional accountability for Services P&L including bookings, backlog, revenue, and gross margin.
• Forecast, manage, and optimize resource utilization and staffing models to maximize both customer value and financial performance.
• Contribute to global services strategy while tailoring execution to regional market dynamics.

Cross-Functional Collaboration

• Build strong working relationships with Customer Success Managers, Product, Engineering, Marketing, and Support to ensure integrated customer delivery.
• Advocate for customer needs, feedback, and success stories with Product and Engineering.
• Partner with Marketing on services thought leadership and with Customer Success on adoption and value realization.

• 12+ years of experience in SaaS professional services, consulting, or enterprise software implementation, with at least 5 years managing regional or multi-country teams.
• Proven track record of building and scaling delivery organizations that consistently achieve financial and customer outcomes.
• Strong executive presence with the ability to engage and influence senior business and technical leaders at customer organizations.
• Deep experience leading delivery of large-scale enterprise SaaS projects, ideally in data, analytics, or customer data platforms.
• Strong financial acumen with experience owning a services P&L (bookings, revenue, gross margin).
• Strategic mindset with the ability to connect customer imperatives to delivery approaches and measurable outcomes.
• Strong technical fluency in data, integration, and analytics concepts with the ability to guide solution architecture discussions.
• Skilled in balancing people leadership, customer engagement, and financial performance in a high-growth environment.
• Passion for building high-performing teams, frameworks, and repeatable approaches to scale customer value delivery.
• Resilient, adaptable, and comfortable operating in an evolving, fast-paced environment.

We have a hybrid work model for employees based in Seattle, WA, and New York, NY, with three days in the office days each week, providing a mix of in-person collaboration and remote flexibility. 

For this role, we are only considering candidates who live in the Mountain or Central time zones. We will consider fully remote employees located in CO, IL, IN, MN, and TX.

Base Salary:  $150,000 - $200,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. 

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.